app.knowella.com/app-builder/settings
Live walkthrough
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Workflow Automations
Configure automation rules for knowella
0 RULES ADDED
+ New Chat
AI Agents
History
Usage
Ella AI Workspace: General ✕
TODAY
Write something here..
knowella
Automation draft
Filling in from the chat — keep answering and watch it build.
Knowella · Workflow Automations
Rule library
Ella AI
Knowella Copilot · Automations
Live analysis
Rule families
0
Rule templates
0
Rules added
0
Code written
0
What you switched on
✓
Corrective action stuck Open for 7 days → Severity becomes High
The only rule here that changes data rather than just telling someone.
✓
Nothing touched for 48 hours → email
A plain SLA nudge. Cheapest rule in the list, catches the most.
✓
Score below 80 → email and in-app
Same threshold as the certificate pass mark, so failures surface immediately.
!
Two rules can fire on the same submission
The 48-hour nudge and the 7-day escalation will both hit a stalled item.
Ella AI · Copilot
Review rulesLater
knowella

Submitted is notthe same as handled.

Seventeen ready-made rules across seven families. Pick the sentence, fill in the blanks, and the form starts chasing people for you.

Rule families
7
Templates
17
Code
None
knowella

Nobody has to
remember to chase it.

Reminders, escalations and reassignment — configured once, running on every submission from then on.

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