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KnowDoc AI

Your freight operations copilot
Ask anything about your freight bill operations
Which documents need review right now? Show me processing stats for this week Add a new carrier profile What are the most common failure reasons?
What are the most common failure reasons?
✓Getting stats
The most common failure reasons over the last 7 days are:
  • unknown_carrier: 777 documents – No carrier profile matched the sender email
  • load_number_missing: 63 documents – No load number was found on the document
  • missing_pod: 13 documents – No proof of delivery document found
  • pod_incomplete: 8 documents – Proof of delivery was incomplete
Add a new carrier profile
Okay, let's add a new carrier. What is the carrier's name and their billing email domain?
Ascend Logistics and @ascendlogistics.example
✓Creating carrier profile
Great! I've created a draft profile for Ascend Logistics.
Now, please upload their SOP (Standard Operating Procedure) document as a PDF.
Which documents need review right now?
✓Checking flagged documents
There are 20 documents that need review:
Document IDFilenameLoad NumberCarrier MatchedReview ReasonsCreated At
186382dc-877f-4d6e-8553-ed5f42280e43Doc - Aug 13 2026 - 4-50 PM.jpegNoneNoneNo carrier profile matched the sender email2026-08-14T07:07:31.161Z
dda5a692-aa56-4a32-8539-32d61b53f6b40593502 DOUGLASVILLE.pdfNoneNoneNo carrier profile matched the sender email2026-08-14T07:04:12.612Z
af21a8da-ae17-4e36-80e2-cc7a4e13f6b60599278 DOUGLASVILLE.pdfNoneNoneNo carrier profile matched the sender email2026-08-14T07:00:18.079Z
e0863d65-1257-43b8-9708-9b811258aed050X095623 HOUSTON.pdfNoneNoneNo carrier profile matched the sender email2026-08-14T06:57:57.680Z
68115c22-0f1d-4c5a-b07d-a6c9fad9a809041074532 LANCASTER.pdfNoneNoneNo carrier profile matched the sender email2026-08-14T06:54:13.331Z
eba82dc8-1f87-457a-bfc3-c657fc11b01dIMG_2175.jpegNoneNoneNo carrier profile matched the sender email2026-08-14T06:52:57.283Z
7f80ab71-d945-4e21-87ad-b78b4d79311aIMG_2176.jpegNoneNoneNo carrier profile matched the sender email2026-08-14T06:52:57.275Z
70008b28-59a3-4b75-8921-1124a8a191d4CamScanner 2026-08-11 18.52.pdfNoneNoneNo carrier profile matched the sender email2026-08-14T06:51:01.005Z
Ask anything… (Shift+Enter for new line)
One reason, nine times in ten
90.2% of 861 failures
unknown_carrier777
load_number_missing63
missing_pod13
pod_incomplete8
And the fix is the third suggestion card
KnowDoc AI · AI Agent
Ask anything
KnowDoc AI
Your freight operations copilot · Northvale
Session summary
Failures, 7 days
0
Unknown carrier
0
Share of failures
0
Profiles created
0
What this session established
!
777 of 861 failures are one cause
No carrier profile matched the sender email — 90.2% of everything that failed.
!
The other three barely register
63 missing load numbers, 13 missing PODs, 8 incomplete — 84 documents total.
✓
The remedy is the same conversation
Ascend Logistics drafted from a name and a domain; SOP upload is the next step.
✓
Every review row confirms it
All 20 flagged documents show the same reason and no matched carrier.
KnowDoc AI
Add remaining carriersUpload SOP
✓
Diagnosed, fixed and verified in one thread
Three questions · one carrier profile created

Ask the question.Get the fix.

A copilot that reads your own operation: what's failing, why, and — in the same conversation — the change that stops it happening again.

Failures, 7 days
861
One cause
90.2%
Prompts to fix
2

The answer and the action,
in the same window.

Ask what's failing, get the distribution. Ask it to fix the top cause, and it creates the carrier profile — then shows you the queue that proves it was the right call.

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