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Resolve Issues Rapidly

Customer Complaint Management

We help teams capture, track, and act on customer complaints so feedback becomes a catalyst for better service, faster resolutions, and improved satisfaction.

Complaint Capture

Log customer complaints quickly from any channel.

Action Assignment

Assign follow-ups with owners and deadlines.

Categorization & Prioritization

Organize complaints by type, severity, and impact.

Response Tracking

Monitor response status from first notice to closure.

Investigation Workflow

Structure reviews and fact-finding with clarity.

Insight Dashboards

See trends, resolution times, and customer impact.

Key Features

Designed to Simplify Work

Customer complaints are more than problems; they’re signals for improvement. We organize capture, workflow, and resolution so teams act consistently and learn from every complaint.

Core Solution Blocks

Complaint Intake & Prioritization

Capture customer concerns without friction.

Record complaints with full context
Tag by issue type and urgency
Prioritize based on impact to customer experience
Assign owners and follow-up tasks

Ask Your Data, Simply

AI Assistance & Guided Support

AI aids teams throughout the CAPA lifecycle.

Surface likely causes based on data trends
Recommend next steps for corrective planning
Inform users about potential risks before they spread

Ask Your Data, Simply

AI Assistance & Pattern Insight

Intelligent help turns feedback into actionable insight.

Surface recurring issues and themes
Suggest next steps for faster resolution
Highlight high-priority complaints
Provide context-aware suggestions

Keep Work Moving

Monitoring & Reporting

Turn complaint data into clarity and action.

Dashboards show complaint counts and resolution trends
Export reports for leadership or audit
Filter by customer segment or issue type
Track time to close and satisfaction outcomes

Frequently Asked Questions

Still Curious? Find Your Answers Below

We’ve put together the most common questions to help you get started quickly.

What types of problems does Knowella solve?

Knowella brings work, data, and workflows together in one place so teams can reduce manual chasing, spot issues early, and stay aligned across safety, supply chain, quality, and operations.

Can Knowella replace my current tools?

Knowella is meant to complement or replace spreadsheets and disconnected tools where work lives today. You can integrate it with existing systems or use it as a central platform depending on your needs.

Does this work with our existing systems?

Yes, Knowella can connect with systems like ERP, TMS, WMS, and other data sources. This brings your existing data into a unified view without rebuilding where your data lives.