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    Terms Your Rights & Responsibilities

    Terms & Conditions

    Table of Contents

    Last Updated: May 6, 2026

    These Terms of Service (“Terms”) govern access to and use of:
    (i) the websites operated by Knowella AI Inc., dba Knowella, a Delaware corporation (“Knowella,” “we,” “us,” or “our”), including https://www.knowella.com and https://www.knowdoc.ai (collectively, the “Sites”); and
    (ii) our cloud-based software platform and related offerings, including KnowDoc.ai and any related software, APIs, connectors, integrations, AI agents, machine learning/OCR features, and services (collectively, the “Services”).

    By accessing or using the Sites or Services, you agree to these Terms. If you do not agree, do not use the Sites or Services.

    If you are entering into these Terms on behalf of an entity, you represent that you have authority to bind that entity. “You” and “your” refer to that entity.

    Eligibility & Account Registration

    • You must be at least 18 years old and have the legal authority to accept these Terms.
    • You agree to provide accurate information and keep your credentials confidential.
    • You are responsible for all activity under your account, including actions of authorized users.
    • You must notify us immediately of any unauthorized access at support@knowella.com.

    Definitions

    • Customer Data / Your Content: Any content, documents, files, emails, attachments, images, PDFs, forms, invoices, API payloads, SFTP files, configuration rules, mappings, and other data you submit to the Services.
    • Outputs: AI- or OCR-generated results, including extracted text, structured fields, classifications, validations, summaries, translations, and other processed data.
    • Order Form: Any order, checkout, statement of work, or signed agreement referencing these Terms.
    • Documentation: User guides, API documentation, and technical materials provided by us.

    Privacy

    Our Privacy Policy is incorporated by reference and explains how we handle Personal Information.

    License & Acceptable Use

    Subject to these Terms and any applicable Order Form, Knowella grants you a non-exclusive, non-transferable, revocable license to access and use the Services.

    You agree not to:

    • Reverse engineer, decompile, or attempt to access non-public areas
    • Probe or test system vulnerabilities
    • Upload malware or disrupt systems
    • Scrape data outside approved APIs
    • Circumvent rate limits or safeguards
    • Extract or reconstruct proprietary models or datasets
    • Violate privacy, IP, export, sanctions, or anti-corruption laws
    • Use tracking technologies improperly to disclose identifiable user information

    We may impose limits or suspend usage to protect the platform and users.

    KnowDoc.ai — Document Intelligence Processing

    KnowDoc.ai automates document processing (e.g., invoices, emails, forms) using OCR, NLP, and AI.

    You are responsible for:

    • Having proper rights and permissions for all Customer Data
    • Securing ingestion sources (email, APIs, SFTP, integrations)
    • Complying with laws and confidentiality obligations
    • Reviewing Outputs used in financial, healthcare, legal, or compliance workflows

    We may modify or discontinue features or integrations and impose additional terms where required.

    Customer Data; Intellectual Property; Outputs

    • Ownership: You retain ownership of Your Content
    • License to Knowella: You grant us a worldwide, royalty-free license to process Your Content solely to provide and improve the Services
    • Outputs Ownership: You own Outputs generated for you, subject to law and third-party rights
    • Knowella IP: We retain all rights to our platform, models, algorithms, and technology
    • Feedback: Any feedback you provide may be used by Knowella without restriction

    AI Disclosures; Human Oversight

    • Outputs may be inaccurate, incomplete, or inappropriate
    • Outputs do not constitute professional advice
    • You must review Outputs before relying on them

    Data Usage Notice:
    Knowella does not use your content to train models unless:

    • You explicitly opt in, or
    • Data is de-identified and aggregated per our Privacy Policy

    Custom model usage is governed separately in written agreements.

    Third‑Party Services & Integrations

    Integrations (e.g., email providers, CRMs, ERPs, storage tools) are optional and governed by third-party terms.

    Knowella is not responsible for third-party services or data practices.

    Trials, Beta Features & SLA

    • Trials and beta features are provided “as is”
    • Features may change or be discontinued anytime
    • SLA commitments apply only if specified in an agreement

    Fees & Payment

    • Fees (if applicable) are defined in checkout or Order Forms
    • Payments are non-refundable unless otherwise agreed
    • You are responsible for applicable taxes

    Security & Incident Notification

    We implement security measures including:

    • Encryption (in transit and at rest)
    • Role-based access control (RBAC)
    • Multi-factor authentication (MFA)
    • Monitoring and logging
    • Backup and disaster recovery

    Incident Notification:
    If a security incident is confirmed, we will notify you within 72 hours (or sooner if required).

    Compliance & Regulated Data

    • You are responsible for regulatory compliance
    • Knowella does not act as a HIPAA Business Associate unless agreed in writing
    • GDPR, audit, or data residency terms require a separate agreement (e.g., DPA)

    Export Controls & Anti-Corruption

    You must comply with all export laws, sanctions, and anti-corruption regulations.

    Confidentiality

    Each party agrees to protect confidential information and use it only for purposes under these Terms, subject to standard legal exceptions.

    Suspension or Termination

    We may suspend or terminate access if:

    • You breach these Terms
    • There is a security risk
    • Required by law
    • Payment obligations are not met

    Certain provisions (IP, confidentiality, liability limits) will survive termination.

    Disclaimers

    THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

    WE DISCLAIM ALL WARRANTIES, INCLUDING:

    • Merchantability
    • Fitness for a particular purpose
    • Non-infringement
    • Uninterrupted or error-free operation

    Limitation of Liability

    To the maximum extent permitted by law:

    • We are not liable for indirect or consequential damages
    • Total liability is limited to:
      • Fees paid in the current + preceding calendar month, or
      • $100 if services are used free of charge

    Indemnification

    You agree to indemnify Knowella against claims arising from:

    • Your Content
    • Your legal violations
    • Your integrations or configurations
    • Third-party rights violations
    • Export/sanctions non-compliance

    Governing Law & Venue

    These Terms are governed by the laws of the State of Delaware.

    All disputes will be handled in Delaware courts, and both parties waive the right to a jury trial.

    Changes to Terms

    We may update these Terms periodically. Continued use after updates constitutes acceptance.

    Contact Information

    Knowella AI Inc. (dba Knowella)
    Attn: Legal / Terms
    300 Delaware Avenue
    Suite 210 #206
    Wilmington, DE

    Email: support@knowella.com