Exception Handler · PersonaOtto — Works the exceptions before they cost you.
Otto takes over when a load goes sideways — calling the carrier for a real ETA, proposing a dock rebook, and lining up the fix for your approval.
Otto
Exception Handler
What it does
- Gets the real story
- Proposes the fix
- Waits for you
Works with
Watch Otto in action
A live trace of Otto on a real task — proposing, never acting until you approve.
Otto
Exception Handler
Exceptions are where margin and goodwill leak away. They demand fast calls, but they pile up faster than anyone can work them.
The work, off your plate
Gets the real story
Reaches the carrier for an accurate ETA and root cause.
Proposes the fix
Lines up a dock rebook or reroute with the options laid out.
Waits for you
Presents the recovery plan and acts only once you approve.
Runs under Ella, gated by you
Otto works as part of the crew Ella coordinates. It prepares the work and proposes the next step — but every write, send, or booking waits for a human to approve.
Human-in-the-loop: Otto never acts on your systems without your approval — and every action is logged.
Today vs. with Otto
Today
- Frantic phone tag
- Exceptions pile up
- Customers hear it late
With Otto
- Real ETAs, fast
- A fix ready to approve
- Customers updated proactively
Put Otto to work
Book a demo and we'll show this agent running on your kind of operation.