Summary
In short
- A delivery appointment record is a record used in KnowLogistics that books an inbound delivery into a dock slot and records whether it arrived when it said it would. It is built against ISO 9001 cl.8.4 and forms part of the Inbound and Receiving programme.
- Raised when a supplier or carrier requests a slot. Completed by goods in.
- The template holds 49 fields across 4 sections.
- Scoring is on time arrival, where high is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: feeds Receiving Inspection and Carrier Service Failure.
What it is
What it is
What is a delivery appointment record?
A delivery appointment record is a record used in KnowLogistics that books an inbound delivery into a dock slot and records whether it arrived when it said it would. It is built against ISO 9001 cl.8.4 and forms part of the Inbound and Receiving programme.
When is a delivery appointment record completed?
A delivery appointment record is completed at the moment the event happens, rather than reconstructed afterwards. Raised when a supplier or carrier requests a slot.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Inbound and Receiving programme and this is one of its steps
- A linked record needs this one to exist: feeds receiving inspection and carrier service failure
Not for
- Receiving Inspection Record, which checks an inbound delivery against the purchase order and the specification before it is accepted into stock.
- Over Short and Damaged Report, which records a discrepancy between what was ordered, what the paperwork says and what physically arrived.
- Container and Trailer Seal Check, which verifies the seal number against the paperwork and records its condition before the doors are opened.
- Anything outside KnowLogistics, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the delivery appointment record template based on?+
It is built against ISO 9001 cl.8.4. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the delivery appointment record contain?+
There are 4 sections: header, arrival, turnaround, outcome. Together they hold 49 fields, 36 of which are required.
How many delivery appointment record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the delivery appointment record belong to?+
It is part of Inbound and Receiving. Problems refused at the dock rather than found in a finished pallet.
How is a delivery appointment record scored?+
Scoring is on time arrival. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the delivery appointment record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the delivery appointment record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowLogistics — supply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.
Meet KnowLogistics→Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization