Summary
In short
- An over short and damaged report is a record used in KnowLogistics that records a discrepancy between what was ordered, what the paperwork says and what physically arrived. It is built against Carmack Amendment and forms part of the Inbound and Receiving programme.
- Raised the moment the difference is found, before the driver leaves. Completed by the receiver.
- The template holds 45 fields across 5 sections.
- Scoring is discrepancies resolved, where high is good.
- MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling.
- It connects to the rest of the library: feeds Freight Claim and Vendor Scorecard.
What it is
What it is
What is an over short and damaged report?
An over short and damaged report is a record used in KnowLogistics that records a discrepancy between what was ordered, what the paperwork says and what physically arrived. It is built against Carmack Amendment and forms part of the Inbound and Receiving programme.
When is an over short and damaged report completed?
An over short and damaged report is completed at the moment the event happens, rather than reconstructed afterwards. Raised the moment the difference is found, before the driver leaves.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Inbound and Receiving programme and this is one of its steps
- A linked record needs this one to exist: feeds freight claim and vendor scorecard
Not for
- Delivery Appointment Record, which books an inbound delivery into a dock slot and records whether it arrived when it said it would.
- Receiving Inspection Record, which checks an inbound delivery against the purchase order and the specification before it is accepted into stock.
- Container and Trailer Seal Check, which verifies the seal number against the paperwork and records its condition before the doors are opened.
- Anything outside KnowLogistics, which belongs in the workspace that owns that process
Standards
What it is built against
MACManual Handling Assessment Charts
The HSE colour banded tool for lifting, carrying and team handling.
Carmack AmendmentCarmack Amendment
United States law governing carrier liability for loss or damage to freight.
FAQ
Frequently asked questions
What is the over short and damaged report template based on?+
It is built against Carmack Amendment. MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling. Carmack Amendment is carmack Amendment. United States law governing carrier liability for loss or damage to freight.
What sections does the over short and damaged report contain?+
There are 5 sections: header, at the dock, cause, related records, outcome. Together they hold 45 fields, 35 of which are required.
How many over short and damaged report records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the over short and damaged report belong to?+
It is part of Inbound and Receiving, Claims and Carrier Performance. Problems refused at the dock rather than found in a finished pallet.
How is an over short and damaged report scored?+
Scoring is discrepancies resolved. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the over short and damaged report template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the over short and damaged report library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowLogistics — supply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.
Meet KnowLogistics→Sources
Sources
- MAC — Manual Handling Assessment Charts
- Carmack Amendment — Carmack Amendment