Open a nonconformance and close the CAPA
From a failed check or complaint to a drafted NCR, an approved corrective action and a verified closure.
Start from the failure
A failed check, a hold or a customer complaint opens the NCR with the lot, the line, the time and the evidence already attached.
Confirm the root cause
KnowQuality suggests a root cause from the record and similar past cases. The investigator confirms, changes or adds to it.
Approve the corrective action
A corrective action with a proposed owner and due date is drafted. The approver confirms before anyone is assigned.
Let the agent chase
The owner is reminded as the date approaches. Overdue actions are flagged to the approver. The agent never closes a CAPA itself.
Verify and sign off
Verification evidence, such as a follow-up swab or inspection, is attached. The approver signs off and the record closes, linked end to end.
Run one line through it.
Bring your pre-op or HACCP checks for one line. We will show you capture on a phone, the NCR, the CAPA and the trace.
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