Your team manages exceptions, not check calls.
KnowLogistics puts an AI crew to work on every load: capturing orders, planning and optimizing your network, sourcing and tendering carriers, scheduling pickups, deliveries and drivers, tracking every truck, reconciling counts and closing out with analytics. Your team sees it all in one Control Tower and approves what matters.
KnowLogistics
Control Tower
working…Built with brokers and 3PLs who move freight every day.
Where the day goes today
Most of a logistics team's day goes to follow-up: retyping orders from emails and PDFs, emailing carriers one by one, chasing driver details and dock appointments, making check calls, and updating the TMS by hand. Status lives in inboxes and people's heads, so late loads surface when the customer calls. As volume grows, the only answer is more people.
Everything runs in Ella, the KnowLogistics Control Tower
One live screen where your teams and the AI crew work every load together.
Team views
Separate views for load planning, track and trace, and brokerage, so each team sees its own work.
The AI crew, working live
Ella's crew of AI agents working loads in real time, with a live count of active workers.
Connected systems
Your TMS, dock scheduling, order visibility portal, load boards, carrier verification, email, voice and SMS, and EDI, all in one place.
Every load, every touch
Each call, email, update and decision logged against the load.
Approvals
Agents pause for your team on the actions you choose, such as tenders, appointments or customer updates.
Ask Ella
Ask about any load, lane or carrier in plain English and jump straight to it.
Every load, from order to closeout
Order capture and booking
Converts accepted quotes into orders, validates fields and checks contract pricing.
Planning and network optimization
Blueprints the network, consolidates lanes, selects mode and optimizes routing.
Carrier sourcing and tendering
Matches and vets carriers, runs tender waterfalls and lines up backup coverage.
Dispatch and pickup/delivery scheduling
Schedules pickups and deliveries, confirms readiness and generates BOLs.
Dynamic driver scheduling
Schedules drivers by preference, seniority, availability and hours of service.
Real-time track and trace, and delivery
Tracks via GPS and ELD, predicts ETAs, and coordinates delivery and docks.
Freight conversions (pickup vs delivered)
Reconciles picked-up vs delivered counts and flags shorts and overs.
Closeout and predictive analytics
Scores carriers, finds underpriced lanes and feeds insights back into pricing.
One Control Tower, a crew of AI agents behind it
Ella is the KnowLogistics Control Tower: one place to see every load and ask anything about it. Behind Ella is a crew of AI agents, each handling one part of the work.
Order intake
Reads orders from email, PDF, Excel or EDI and builds clean orders
Carriers
Sources, vets and tenders carriers, and lines up backup coverage
Tracking
Tracks every load, makes check calls and keeps ETAs current
Exceptions
Catches late or at-risk loads, rebooks appointments and calls when something slips
Systems
Keeps your TMS, portals and records in sync, with a record of every touch
Built for the people who move the freight
Owners and presidents
Grow loads per person and protect margin, without hiring for every new customer.
Operations leaders
Free reps from check calls, status updates and appointment portals.
Carrier sales and capacity
Cover loads fast at good rates, with carriers vetted before they're tendered.
Track and trace and customer service
Fewer calls, fewer escalations, and no late surprises.
Shipper transportation teams
Take control of inbound freight, appointments and dock congestion.
You stay in control
Agents do the routine checks, tenders and updates. Your team decides what matters, and your systems stay the source of truth.
- Approve what matters. Tenders, schedule changes and customer updates can wait for your team.
- One record of every touch. Every email, call and update is logged against the load.
- Ask Ella. Get the status of any load, lane or carrier in plain English.
- Your systems stay the source of truth. Changes sync to your TMS, OMS or ERP.
Works with what you have
Your TMS
TMS API, or EDI where available; bots with your credentials where there's neither
Order intake, carrier outreach and updates
Voice and SMS
Check calls and exception calls with carriers and drivers
Dock scheduling
Book and reschedule appointments
Load boards and carrier verification
Source and vet carriers
Customer visibility portal
Share order status with customers
KnowRFP and KnowDoc
Quotes become orders; delivered loads close out with PODs and audited invoices
Win it · Run it · Close it
KnowRFP wins the freight, KnowLogistics runs it, and KnowDoc closes the paperwork. Use one, or connect all three so every load flows from quote to paid invoice.
Questions about KnowLogistics
Does it replace my TMS?
No. It works on top of your TMS through the TMS API and keeps it up to date.
Do my carriers need to change anything?
No. Agents reach carriers by email, SMS, voice and EDI, the way they already work.
Will agents talk to my customers?
Only if you want them to. Customer communication can stay with your team.
Can I start with one piece?
Yes. Many teams start with track and trace or carrier sourcing, then add more.
How do agents handle exceptions?
They catch at-risk loads, call the carrier or receiver, get a new ETA and rebook the appointment, and flag anything that needs a person.
Is everything recorded?
Yes. Every touch is logged against the load, so anyone can pick it up.
Guides, reading and discussion
See your loads run themselves.
Walk through the Control Tower with us using a day of your own loads.