Ask a track and trace rep how their day goes and you'll hear the same thing: call, email, wait, update the TMS, repeat. Most calls confirm what was already true. The few that matter, the late load, the missed appointment, get lost in the noise.
Let agents do the routine checks
AI agents can check every untracked load at set times, by email first and by phone when needed, and write the update into your TMS. Your reps only hear about the loads that need them.
Catch problems before the customer does
When a load is at risk, an agent calls the carrier or receiver, gets a new ETA and rebooks the dock. Your team decides what to tell the customer.
See how KnowLogistics does it: KnowLogistics
