Close every load faster, and never pay more than you agreed.
KnowDoc uses AI agents to read every freight bill, split out the proof of delivery, check quantities against your system and audit each carrier invoice against your contracts. Your team only handles the exceptions.
KnowDoc
Freight bill audit
working…Built with brokers and 3PLs who process freight bills every day.
Where the day goes today
Every load ends in paperwork. Freight bills arrive as combined PDFs: the invoice, the bill of lading and extra pages for detention or lumper charges. Someone has to split them, find the POD, send it to the customer, check the quantities, compare the invoice with the contract and key it all into your systems. When volume grows, so does the team. And when nobody has time to check every line, overbilling, duplicate bills and off-contract charges get paid.
From freight bill to closed load, in six steps
Take it in
Carriers email freight bills to your KnowDoc inbox, or you upload them.
Split
AI separates the invoice, BOL/POD and accessorial pages, even on multi-stop loads.
Share the POD
The proof of delivery goes to your customer so you can bill, never the carrier invoice.
Validate
Weights, pieces and pallets are checked against your TMS: overages, shortages and damages are flagged.
Audit
Each invoice is matched against the contract and the cost your TMS expected. Within your threshold, it passes.
Resolve
Exceptions come with the reason and the math. Invite the carrier to respond to the audit issue: they can explain, agree to a short pay or upload a corrected bill. Every decision then flows to your TMS, OMS, ERP or accounting system.
Everything between the freight bill and the payment
One inbox for paperwork
Every freight bill in one place, not in someone's email.
Smart splitting
Invoice, POD and accessorial pages separated automatically.
POD sharing
Customers get their proof of delivery fast, so billing isn't held up.
Missing POD follow-up
AI emails the carrier for a clear copy and replaces the file when it arrives.
Quantity checks
Overages, shortages and damages caught before you pay or bill.
Three-way match
Carrier invoice vs contract vs TMS expected cost, line by line.
Variance thresholds
Small differences pass automatically; only real exceptions reach your team.
Reason codes that learn
Correct a reason once and KnowDoc gets it right next time.
Duplicate detection
A second bill for the same load is flagged.
Missing-contracts report
See carriers and lanes billed with no contract, and fix it at the source.
Carrier portal
Invite carriers to respond to audit issues: they see the reason and the math, reply in the case and upload corrected bills; resolved cases close themselves.
Full history
Every change, note and decision is kept for audit, and flows to your TMS, OMS or ERP.
Read any invoice or business document
KnowDoc can read any invoice or business document, such as warehouse or supplier invoices, and send the data where you need it. Freight audit and contract matching are set up for brokers, 3PLs and shippers.
Built for the teams that pay and bill freight
Accounts payable and freight payables
Teams at brokers and 3PLs paying carrier invoices.
Billing teams
Waiting on PODs to invoice customers.
Freight audit and finance leaders
Who want overbilling caught.
Shippers
Paying many carrier invoices by hand.
Your rules, your control
Nothing is paid or sent without your rules or your team. Your decisions then flow to your TMS, OMS, ERP or accounting system, so every system matches.
- Exceptions only. Your team reviews what doesn't match; everything else moves.
- See the math. Every exception shows how the contract rate should have been calculated.
- You decide. Approve, short-pay, request a corrected bill or note a reason.
- Route to the right team. Reason codes send issues to finance, planning or operations.
Connects to what you already run
Your TMS
TMS API, or EDI where available; bots with your credentials where there's neither
A dedicated KnowDoc inbox for carrier paperwork
Contracts
Upload in any format; shared with KnowRFP
Your other systems
Approved amounts, short pays, notes, reason codes and quantity corrections flow to your TMS, OMS, ERP or accounting system by API, EDI or webhook, wherever you need them
Win it · Run it · Close it
KnowRFP wins the freight, KnowLogistics runs it, and KnowDoc closes the paperwork. Use one, or connect all three so every load flows from quote to paid invoice.
Start free, grow with your volume
Free
$0
20 documents a month
Starter
$60 a month
500 documents a month
Growth
$180 a month
2,000 documents a month
Scale
$800 a month
10,000 documents a month
Custom
Talk to us
Contract matching, carrier portal and TMS integration for larger teams
Questions about KnowDoc
Do carriers need to change anything?
No. They keep emailing paperwork; you forward it or point it to your KnowDoc inbox.
We already use EDI. Do we need this?
EDI carriers send data electronically. The carriers that email PDFs, often because integration isn't worth it for a small load, are where the manual work and overbilling hide.
What if a POD is missing or unreadable?
KnowDoc emails the carrier for a clear copy and swaps it in when it arrives.
Can our customer see the carrier invoice?
No. Only the POD is shared with your customer.
How does it know what we agreed?
From your carrier contracts, uploaded in any format or pulled through the TMS API, plus the expected cost in your TMS.
What happens with an exception?
You see the reason and the math, then approve, short-pay, or invite the carrier to respond. The carrier can explain the charge, accept a short pay or upload a corrected bill.
How does it work with KnowRFP?
Both use the same carrier contracts: KnowRFP to win business at the right price, KnowDoc to make sure carriers bill what was agreed.
Is our data secure?
Your data stays in your workspace, and nothing is paid or sent without your team's rules and approval.
Guides, reading and discussion
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.