Knowella

Freight Audit & Exceptions

8 articles

The three-way match, variance thresholds, contracts, duplicates and inviting carriers to resolve an audit issue.

Step-by-step guides

Review an audit exception
Guide

Review an audit exception

See the carrier invoice, contract rate and TMS expected cost side by side, then approve, short-pay or request a corrected bill.

3 min read
Invite a carrier to respond to an audit issue
Guide

Invite a carrier to respond to an audit issue

Send the carrier the reason and the expected calculation, talk it through in the case, and close it out.

3 min read
Set variance thresholds
Guide

Set variance thresholds

Choose the dollar or percentage difference that passes automatically, so only real exceptions reach your team.

2 min read
Add carrier contracts
Guide

Add carrier contracts

Upload carrier contracts in any format and check the lanes, rates and terms AI extracted from them.

3 min read
Use the missing-contracts report
Guide

Use the missing-contracts report

Find the carriers and lanes billed without a contract and add contracts where you run them often.

2 min read
Catch duplicate freight bills
Guide

Catch duplicate freight bills

Review the flag KnowDoc raises when a second bill arrives for the same load, and reject the duplicate.

2 min read
Route exceptions to the right team
Guide

Route exceptions to the right team

Assign each reason code to a team so exceptions land with the people who can fix them.

2 min read
Track progress on documents and exceptions
Guide

Track progress on documents and exceptions

Use the dashboard to see what's open, list disputes by carrier and set weekly targets.

2 min read

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