Invite a carrier to respond to an audit issue
Send the carrier the reason and the expected calculation, talk it through in the case, and close it out.
3 min read
Invite carriers to respond to audit issues: they see the reason and the math, reply in the case and upload corrected bills; resolved cases close themselves.
1
Click Invite carrier
From the exception, click Invite carrier. The carrier gets an email with a link to the issue, the reason and the expected calculation.
2
Chat inside the case
Chat with the carrier inside the case.
3
Accept a corrected bill
If the carrier uploads a corrected bill, the old one is archived and the case closes.
4
Record an agreed short pay
If the carrier agrees to a short pay, update the approved amount and close the case.
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.
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