Review an audit exception
See the carrier invoice, contract rate and TMS expected cost side by side, then approve, short-pay or request a corrected bill.
3 min read
Each invoice is matched against the contract and the cost your TMS expected. Within your threshold, it passes; exceptions come with the reason and the math.
1
Open the exception
Open the exception to see the carrier invoice, the contract rate and the TMS expected cost.
2
Read the reason and the math
Read the reason code and the calculation showing how the bill should have been priced.
3
Choose what to do
Choose: approve, approve a short pay, or request a corrected bill.
4
Correct the reason code
Correct the reason code if it's wrong; KnowDoc learns from it.
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.
More guides in Freight Audit & Exceptions
More resources