Handle an exception
Open an at-risk or late load alert, see what the agent already did and decide on the customer update.
2 min read
Exceptions catches late or at-risk loads, rebooks appointments and calls when something slips. It flags anything that needs a person.
1
Open the alert
Open the alert for an at-risk or late load.
2
Review what the agent did
Review what the agent did: calls made, the new ETA and the rebooked appointment.
3
Decide on the customer update
Decide what to tell the customer, or let the agent send the update.
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