Troubleshoot common KnowLogistics issues
Quick fixes for missing orders, loads with no carrier offers, wrong ETAs and TMS updates that didn't land.
2 min read
1
An order didn't appear
Check it was forwarded to the intake address and isn't waiting on missing data.
2
No carrier offers
Widen the carrier list or adjust the buy range.
3
ETA looks wrong
Check the tracking source, or ask the agent to make a check call.
4
TMS not updated
Check the TMS API connection in Systems.
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