Review a drafted root cause
What the agent drafts from the report and photos, and what to check before you accept it.
3 min read
After an incident is reported, the agent opens the investigation and drafts a root cause from the report, the photos and similar past incidents. It is a starting point for the investigator, not a conclusion.
1
Open the investigation
The investigation is linked to the incident report. You see the facts the agent used and the root cause it proposes.
2
Check the facts
Confirm the sequence of events, the location and the people involved. Add anything the reporter left out, such as a witness statement.
3
Challenge the root cause
Ask whether the proposed cause explains why the condition existed, not just what happened. Edit it if it stops at the immediate cause.
4
Accept it
When you accept the root cause, the proposed corrective actions are tied to it. The investigation record stays with the incident.
See one of your incidents run through it.
Bring a recent incident report and we will walk through how it would be captured, investigated and closed.
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