Summary
In short
- A claim support record is a record used in KnowHealth that records the information provided to support a workers compensation claim. It is built against WCB, workers compensation legislation and forms part of the Return to Work programme.
- Completed as the claim progresses. Managed by HR with occupational health.
- The template holds 40 fields across 4 sections.
- WCB is workers compensation board. Provincial injury reporting, claims and return to work obligations.
- It connects to the rest of the library: links Case, Worker.
What it is
What it is
What is a claim support record?
A claim support record is a record used in KnowHealth that records the information provided to support a workers compensation claim. It is built against WCB, workers compensation legislation and forms part of the Return to Work programme.
When is a claim support record completed?
A claim support record is completed at the moment the event happens, rather than reconstructed afterwards. Completed as the claim progresses.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form CLM-2026-000
- You are running the Return to Work programme and this is one of its steps
- A linked record needs this one to exist: links case, worker
Not for
- Occupational Health Case Record, which records and tracks a health case from first report through to closure.
- Case Progress Review, which reviews how a health case is progressing against its expected timeline.
- Case Closure Record, which closes a health case, recording the outcome and any lasting restrictions.
- Anything outside KnowHealth, which belongs in the workspace that owns that process
Standards
What it is built against
WCBWorkers compensation board
Provincial injury reporting, claims and return to work obligations.
workers compensation legislationWorkers compensation legislation
Injury reporting, claims and return to work duties set by the provincial or state scheme.
FAQ
Frequently asked questions
What is the claim support record template based on?+
It is built against WCB, workers compensation legislation. WCB is workers compensation board. Provincial injury reporting, claims and return to work obligations. workers compensation legislation is workers compensation legislation. Injury reporting, claims and return to work duties set by the provincial or state scheme.
What sections does the claim support record contain?+
There are 4 sections: header, submission, evidence provided, status. Together they hold 40 fields, 26 of which are required.
How often is a claim support record raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form CLM-2026-000, so it can be traced and referenced from other records.
Which programme does the claim support record belong to?+
It is part of Return to Work. Shorter absences, sustained returns, and work related cases fed back into risk control.
Can the claim support record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the claim support record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowHealth — employee wellbeing. Exposure monitoring, health surveillance, case management and return to work.
Meet KnowHealth→Sources
Sources
- WCB — Workers compensation board
- workers compensation legislation — Workers compensation legislation