Summary
In short
- A case closure record is a record used in KnowHealth that closes a health case, recording the outcome and any lasting restrictions. It is built against WCB guidance and forms part of the Return to Work programme.
- Completed when the worker returns to full duties or the case otherwise ends. Signed by occupational health.
- The template holds 40 fields across 4 sections.
- WCB is workers compensation board. Provincial injury reporting, claims and return to work obligations.
- It connects to the rest of the library: links Health Case, Worker.
What it is
What it is
What is a case closure record?
A case closure record is a record used in KnowHealth that closes a health case, recording the outcome and any lasting restrictions. It is built against WCB guidance and forms part of the Return to Work programme.
When is a case closure record completed?
A case closure record is completed at the moment the event happens, rather than reconstructed afterwards. Completed when the worker returns to full duties or the case otherwise ends.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form HCC-2026-000
- You are running the Return to Work programme and this is one of its steps
- A linked record needs this one to exist: links health case, worker
Not for
- Occupational Health Case Record, which records and tracks a health case from first report through to closure.
- Case Progress Review, which reviews how a health case is progressing against its expected timeline.
- Claim Support Record, which records the information provided to support a workers compensation claim.
- Anything outside KnowHealth, which belongs in the workspace that owns that process
Standards
What it is built against
WCBWorkers compensation board
Provincial injury reporting, claims and return to work obligations.
FAQ
Frequently asked questions
What is the case closure record template based on?+
It is built against WCB guidance. WCB is workers compensation board. Provincial injury reporting, claims and return to work obligations.
What sections does the case closure record contain?+
There are 4 sections: header, outcome, what we learned, records. Together they hold 40 fields, 27 of which are required.
How often is a case closure record raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form HCC-2026-000, so it can be traced and referenced from other records.
Which programme does the case closure record belong to?+
It is part of Return to Work. Shorter absences, sustained returns, and work related cases fed back into risk control.
Can the case closure record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the case closure record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowHealth — employee wellbeing. Exposure monitoring, health surveillance, case management and return to work.
Meet KnowHealth→Sources
Sources
- WCB — Workers compensation board