Supplier Scorecard

This is a periodic performance review, not the place to approve a supplier, screen one, or chase a single nonconformance. Using it for those jobs produces a record nobody can report on alongside the rest of the supplier programme.

ISO 9001 cl.8.4 sets the underlying obligation — evaluate and re-evaluate external providers against your requirements — and this template turns that into a scored, repeatable review rather than an annual afterthought.

ISO 9001's supplier re-evaluation clause is generic by design; regulated and retailer-driven supply chains layer their own version of the same obligation on top, usually with a harder deadline attached.

Filling in the fields is mechanical. The judgement calls are what decide whether the resulting score would survive being questioned in a review meeting or an audit.

The most common ways a completed scorecard fails to hold up are internal contradictions between its own fields, not missing data.

A co-packer's Q3 scorecard showed a Rejection Rate Percent climbing past the prior two quarters, Nonconformances Raised up, and COA Accuracy dropped to Minor issues. Response Quality on the one corrective request raised that quarter came back Apology and credit only. None of that was hidden — every field was filled in correctly.

What forced the actual decision was the Rating field refusing to read Adequate against those numbers without someone overriding it, which is what pushed Approval Status Action to Conditions applied and Inspection Level Change to Tighten instead of the No change that had been pencilled in from the previous quarter's habit. The scorecard didn't discover the problem — the corrective request and the receiving data did. It just stopped the paperwork from disagreeing with them.

Scoring a supplier once is straightforward. Keeping the score honest against the underlying data, quarter after quarter, across every supplier, is where it slips.

KnowQuality

Holds the scorecard library against the vendor register, checks Rating against the numeric fields already on the record, and flags contradictions like Pass against low Completeness Percent before sign-off.

KnowLogistics

Feeds receiving and delivery data — on-time, in-full, documentation — straight into the Delivery performance section so it doesn't have to be reconstructed by hand each quarter.

KnowComply

Tracks certificate, insurance and audit-closure expiry dates against the Compliance section, so Certification Current and Insurance Current reflect the actual current state rather than a stale memory.

Ella

Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.

SSC

The scorecard's ID prefix, formatted SSC-2026-000, auto-sequenced so every review period for every supplier is individually traceable.

Weighted percent scoring

A scoring method where each answered field contributes points toward a total, N/A fields drop out of the denominator, and the result is expressed as Score Percent — high is good.

Completeness Percent

A separate figure tracking how much of the template was actually answered, kept apart from Score Percent so a high score can't be produced by skipping the harder fields.

Inspection Level Change

The scorecard's mechanism for translating supplier performance directly into how much incoming inspection that supplier's next deliveries receive — reduced, unchanged, tightened, or 100 percent checked.

Approval Status Action

The scorecard's link back into the vendor register: whether the supplier's approved status stands, is monitored, gains conditions, or is suspended as a result of this period's review.