Knowella

Find a past chat and carry on

Open History to see every chat with Ella, search for the one you need, and reopen it to pick up where you left off.

2 min read Real product screens
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Every conversation with Ella is kept in History. You can search it, reopen a chat, and carry on exactly where you stopped, including any form you were filling in. The walkthrough above finds a chat and finishes a half-done submission; the steps below follow the same order.
In this article

Open History

In Ella, click History in the side panel. Chat History opens with a count of your chats, for example 229 chats found.

Browse your chats

Chats are listed newest first. Each one shows the agent you talked to (for example Ella AI), your first message and the date and time it started.

Search for a chat

Type in Search chats to find a chat by what you asked, for example "automation". The count updates to show how many chats match. Clear the search to see them all again.

Use the chat's menu

Point at a chat to show its ⋯ menu for more options.

Reopen a chat

Click a chat to open it. The conversation comes back as you left it, along with anything that was open beside it, such as a form you were filling in with its progress (for example 35/37 answered).

Carry on

Ella remembers what's done and what's still missing and tells you what's left, for example a required Site field before the review can open. Answer in the panel or in the chat to finish the job.

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