Good practice for running KnowDoc
How to handle thresholds, reason codes, contracts, disputes and customer-side issues.
2 min read
1
Thresholds
Start tight, widen as results prove out.
2
Reason codes
Correct reason codes when they're wrong so KnowDoc learns.
3
Contracts
Keep contracts current; add missing ones every week.
4
Disputes
Resolve disputes, don't just mark them in progress; carriers want to be paid.
5
Customer-side issues
When the contract says you owe more, pay promptly.
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.
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