Troubleshoot common KnowDoc issues
Quick fixes for wrong splits, repeat exceptions, flagged accessorials, missing contracts and unreadable PODs.
2 min read
1
Pages split wrongly
Correct the page type; KnowDoc learns from it.
2
Many exceptions for the same carrier
Check the contract's rate basis and accessorial terms.
3
Accessorial flagged that was approved
Check the accessorial codes match between the bill and your TMS.
4
No contract found
Add the contract, or check the missing-contracts report.
5
POD unreadable
Send the drafted request to the carrier.
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.
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