KnowRFP frequently asked questions
Answers to common questions about access, contracts, file types, carrier choice, pricing edits, proposal links and help.
Who can use KnowRFP?
Anyone your admin invites: pricing, sales, operations and leadership.
Can several people work on one project?
Yes. Each proposal shows who created it and when it was last updated.
Where do our contracts come from?
From your TMS through the TMS API, or from files you upload in any format.
What file types can I upload?
Excel, CSV and PDF, plus text pasted from an email or typed lanes.
Can I price lanes without a file?
Yes. Type the lanes in or describe them in chat.
Will it pick the cheapest carrier?
By default, yes. Override with a reason and KnowRFP learns your preferences.
Can I edit final prices by hand?
Yes, lane by lane in the internal deliverable.
Do proposal links expire?
Each proposal has its own link; new rounds get new links, and earlier ones stay in history.
What happens when a bid is accepted?
When a carrier bid is accepted, its rates become available to include in your proposals, marked apart from your contracted rates. Accepting doesn't notify the carrier or award them any freight.
Does anything go out automatically?
No. Only carrier invitations send email, and only when you send them.
How do I get help?
Contact your Knowella team; we review feedback and fix issues quickly.
Send us your hardest RFP.
We'll run it through KnowRFP and you can compare the result with what your team sent.
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