Summary
In short
- A discomfort report is a record used in KnowErgo that lets a worker report aches, pain or discomfort early, before it becomes an injury. It is built against ISO 45001 cl.6.1.2 and forms part of the Ergonomics and MSD Prevention programme.
- Raised by the worker at any time, in under two minutes. Completed by the worker.
- The template holds 48 fields across 3 sections.
- Scoring is discomfort band, where high is bad.
- ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
- It connects to the rest of the library: feeds Task Assessment, KnowHealth.
What it is
What it is
What is a discomfort report?
A discomfort report is a record used in KnowErgo that lets a worker report aches, pain or discomfort early, before it becomes an injury. It is built against ISO 45001 cl.6.1.2 and forms part of the Ergonomics and MSD Prevention programme.
When is a discomfort report completed?
A discomfort report is completed at the moment the event happens, rather than reconstructed afterwards. Raised by the worker at any time, in under two minutes.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form CASE-2026-000
- You are running the Ergonomics and MSD Prevention programme and this is one of its steps
- A linked record needs this one to exist: feeds task assessment, knowhealth
Not for
- Body Part Symptom Survey, which maps where in the body workers are experiencing discomfort, across a team or area.
- MSD Injury Report, which records a diagnosed musculoskeletal injury, including affected body part and suspected task.
- Early Intervention Record, which records the actions taken when discomfort is reported, before it becomes an injury.
- Anything outside KnowErgo, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 45001Occupational health and safety management systems
The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the discomfort report template based on?+
It is built against ISO 45001 cl.6.1.2. ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the discomfort report contain?+
There are 3 sections: header, the work, response. Together they hold 48 fields, 27 of which are required.
How often is a discomfort report raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form CASE-2026-000, so it can be traced and referenced from other records.
Which programme does the discomfort report belong to?+
It is part of Ergonomics and MSD Prevention. Assessed tasks with before and after scores, and a business case that gets equipment approved.
How is a discomfort report scored?+
Scoring is discomfort band. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the discomfort report template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the discomfort report library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowErgo — ergonomics. Task assessment, video posture analysis, rotation and workstation redesign.
Meet KnowErgo→Sources
Sources
- ISO 45001 — Occupational health and safety management systems
- ISO — International Organization for Standardization