Summary
In short
- A freight claim record is a record used in KnowLogistics that pursues a claim against a carrier for loss or damage in transit. It is built against Carmack Amendment and forms part of the Outbound and Despatch programme.
- Raised once a discrepancy is confirmed. Completed by transport administration.
- The template holds 50 fields across 5 sections.
- Scoring is claim recovery rate, where high is good.
- MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling.
- It connects to the rest of the library: links OS and D Report and Carrier Scorecard.
What it is
What it is
What is a freight claim record?
A freight claim record is a record used in KnowLogistics that pursues a claim against a carrier for loss or damage in transit. It is built against Carmack Amendment and forms part of the Outbound and Despatch programme.
When is a freight claim record completed?
A freight claim record is completed at the moment the event happens, rather than reconstructed afterwards. Raised once a discrepancy is confirmed.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Outbound and Despatch programme and this is one of its steps
- A linked record needs this one to exist: links os and d report and carrier scorecard
Not for
- Detention and Demurrage Log, which records time a vehicle or container spent beyond its free period, why, and who is liable.
- Carrier Service Failure Record, which records a carrier failing to deliver the service agreed, covering late collection, missed delivery, refusal or a damaged load.
- Shortage Investigation Record, which investigates stock that left as one quantity and arrived as another, before anybody assumes theft.
- Anything outside KnowLogistics, which belongs in the workspace that owns that process
Standards
What it is built against
MACManual Handling Assessment Charts
The HSE colour banded tool for lifting, carrying and team handling.
Carmack AmendmentCarmack Amendment
United States law governing carrier liability for loss or damage to freight.
FAQ
Frequently asked questions
What is the freight claim record template based on?+
It is built against Carmack Amendment. MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling. Carmack Amendment is carmack Amendment. United States law governing carrier liability for loss or damage to freight.
What sections does the freight claim record contain?+
There are 5 sections: header, evidence held, basis, progress, outcome. Together they hold 50 fields, 41 of which are required.
How many freight claim record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the freight claim record belong to?+
It is part of Outbound and Despatch, Claims and Carrier Performance. Loads leaving complete and documented, with exceptions recorded where they happened.
How is a freight claim record scored?+
Scoring is claim recovery rate. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the freight claim record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the freight claim record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowLogistics — supply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.
Meet KnowLogistics→Sources
Sources
- MAC — Manual Handling Assessment Charts
- Carmack Amendment — Carmack Amendment