Summary
In short
- A roadside breakdown record is a record used in KnowFleet that records a breakdown on the road, including cause, location and recovery. It is built against FMCSA 396 and forms part of the Fleet and Driver Compliance programme.
- Completed by the driver. Reviewed by maintenance.
- The template holds 55 fields across 5 sections.
- Scoring is downtime hours, where high is bad.
- FMCSA 396 is vehicle inspection, repair and maintenance. Systematic inspection, driver vehicle inspection reports and record retention.
- It connects to the rest of the library: links Asset; feeds work order.
What it is
What it is
What is a roadside breakdown record?
A roadside breakdown record is a record used in KnowFleet that records a breakdown on the road, including cause, location and recovery. It is built against FMCSA 396 and forms part of the Fleet and Driver Compliance programme.
When is a roadside breakdown record completed?
A roadside breakdown record is completed at the moment the event happens, rather than reconstructed afterwards. Completed by the driver.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form CASE-2026-000
- You are running the Fleet and Driver Compliance programme and this is one of its steps
- A linked record needs this one to exist: links asset; feeds work order
Not for
- Road Collision Report, which records a collision involving a company vehicle on public roads.
- Cargo Damage Report, which records damage to cargo discovered in transit or at delivery.
- Near Miss Road Report, which records a close call on the road that did not result in a collision.
- Anything outside KnowFleet, which belongs in the workspace that owns that process
Standards
What it is built against
FMCSA 396Vehicle inspection, repair and maintenance
Systematic inspection, driver vehicle inspection reports and record retention.
FMCSAFederal Motor Carrier Safety Administration
The United States commercial road transport regulator.
CSACanadian Standards Association
Canadian consensus standards. Frequently referenced into provincial regulation, which makes them enforceable.
FAQ
Frequently asked questions
What is the roadside breakdown record template based on?+
It is built against FMCSA 396. FMCSA 396 is vehicle inspection, repair and maintenance. Systematic inspection, driver vehicle inspection reports and record retention. FMCSA is federal Motor Carrier Safety Administration. The United States commercial road transport regulator.
What sections does the roadside breakdown record contain?+
There are 5 sections: header, safety at the roadside, response, load impact, prevention. Together they hold 55 fields, 35 of which are required.
How often is a roadside breakdown record raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form CASE-2026-000, so it can be traced and referenced from other records.
Which programme does the roadside breakdown record belong to?+
It is part of Fleet and Driver Compliance. An operator licence position you could defend at an audit tomorrow.
How is a roadside breakdown record scored?+
Scoring is downtime hours. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the roadside breakdown record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the roadside breakdown record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowFleet — fleet and transport. Drivers, vehicles, hours, cargo securement and operator licence compliance.
Sources
Sources
- FMCSA 396 — Vehicle inspection, repair and maintenance
- FMCSA — Federal Motor Carrier Safety Administration
- CSA — Canadian Standards Association