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    Terms Your Rights & Responsibilities

    Terms & Conditions

    Table of Contents

    Eligibility & Account Registration

    • Age & authority. You must be at least 18 years old and have the legal capacity and authority to accept these Terms.
    • Account. To use certain features, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use or security incident at support@knowella.com.
    • Third‑party logins. If you sign in via a third‑party identity provider or connect third‑party tools, you authorize us to receive the information necessary to authenticate, provision, and support your account.

    Definitions

    • Customer Data / Your Content: Any content, prompts, files, documents, media, or data that you or your users submit to the Services.
    • Outputs: AI‑generated results returned by the Services in response to inputs or instructions.
    • Service Telemetry: Usage, performance, and diagnostic metadata (e.g., timestamps, feature usage, error codes) not including the substance of Your Content.
    • Order Form: Any online checkout, order page, SoW, or signed document referencing these Terms and specifying plan, term, and pricing.

    Privacy; Data Handling

    • Privacy Policy. Our Privacy Policy (available via the Sites) explains how we collect and use Personal Information and is incorporated by reference.
    • Customer Data processing. We process Customer Data only to provide the Services, comply with law, and as otherwise permitted in these Terms and the Privacy Policy.
    • No training on Customer Content. Knowella does not use Customer Data/Your Content to train or fine‑tune foundation models, unless you later execute an express, revocable opt-in agreement (enterprise only) or the data is first de‑identified and aggregated.
    • Hosting & subprocessors (multi‑cloud). We operate in U.S. regions on GCP, AWS, and Microsoft Azure (and may use Canada regions if expressly required by contract). We use vetted subprocessors under written agreements and will provide notice of material changes.

    License & Acceptable Use

    • Your license. Subject to these Terms, Knowella grants you a non‑exclusive, non‑transferable, revocable right to access and use the Sites and Services during your subscription term (if applicable).
    • Acceptable use. You will not:
      • Attempt to reverse engineer or access non‑public areas of the Services;
      • Probe, scan, or test vulnerabilities;
      • Use the Services for unlawful, infringing, harassing, or harmful purposes;
      • Upload malicious code or interfere with any network or user;
      • Misrepresent your identity or affiliation;
      • Use automated means to scrape content except via published APIs;
      • Circumvent rate limits or security;
      • Attempt to extract, infer, or recreate model weights, embeddings, or proprietary datasets;
      • Use pixels/trackers in ways that disclose identifiable video‑viewing data to third parties without disclosures/consent;
      • Violate export control, sanctions, or anti‑corruption laws.

    Customer Data; Outputs; IP

    • Customer Data (Your Content). You retain all rights in Your Content. You grant Knowella a worldwide, non‑exclusive, royalty‑free license to host, copy, process, transmit, display, and perform Your Content solely to provide and support the Services and comply with law.
    • Outputs. You own the Outputs generated for you (subject to Terms, law, third-party rights). You are responsible for evaluating Outputs for accuracy, appropriateness, and legal compliance before relying on them.
    • Service IP. Knowella and its licensors retain all rights in the Sites, Services, models, algorithms, software, documentation, usage data, and any improvements, including De‑identified/Aggregated data and Service Telemetry.
    • Feedback. You grant Knowella a perpetual, worldwide, royalty‑free, sublicensable license to use any suggestions or feedback without restriction.

    AI‑Specific Disclaimers (Human Oversight Required)

    • No professional advice. Outputs may be inaccurate, incomplete, or inappropriate and do not constitute legal, medical, accounting, or professional advice.
    • Human review. You must apply human review commensurate with your risk and regulatory obligations, particularly in safety‑critical or materially consequential contexts.
    • Third‑party models. If enabled, certain features may route requests to third‑party model providers under contracts that prohibit them from using Customer Data for their own model training.

    Third‑Party Services & Integrations

    Integrations (e.g., Slack, Teams, Google Workspace, Microsoft 365, Jira) are optional and governed by third-party terms. We are not responsible for third-party products or how those providers handle data. You may disable integrations at any time.

    Trials, Beta Features, and Free Tiers

    We may offer trials, pilots, previews, labs, or beta features (“Beta”). Beta is provided AS IS, may be modified or discontinued at any time, and may be subject to additional terms. Beta is excluded from uptime/SLA commitments (if any).

    Security

    • We maintain administrative, technical, and physical safeguards including encryption in transit/at rest, RBAC with least‑privilege, MFA, logging/monitoring, vulnerability management, backups/DR, secure SDLC, and multi-cloud environment isolation (GCP, AWS, Azure).
    • Incident notice. If we confirm a security incident affecting your Personal Information or Customer Data, we will notify you within 72 hours (or sooner) and cooperate on remediation.

    Export Control & Sanctions; Anti‑Corruption

    • You represent and warrant that you are not located in, under the control of, or a national/resident of any embargoed/restricted jurisdiction and are not a denied/restricted party.
    • You will not use the Services to support prohibited end-uses or export/re-export controlled software, technology, or AI model artifacts in violation of U.S. law.
    • You will comply with anti-corruption laws and not offer/accept unlawful bribes, kickbacks, or improper payments.

    Fees & Payment (if applicable)

    • Paid plan fees are non-cancellable and non-refundable unless stated otherwise. You authorize charges via your selected payment method.
    • Taxes. Fees exclude taxes; you are responsible for applicable taxes, excluding Knowella’s income taxes.

    Confidentiality

    • Confidential Information: Marked or reasonably understood as confidential, including Customer Data, business plans, security info, non-public product details.
    • Protect each other’s Confidential Information with reasonable care and use only to perform under these Terms.
    • Exclusions: public info, independently developed info, or info received from third parties without obligation.
    • If required by law to disclose, provide prompt notice and cooperate to seek protective treatment.

    Open‑Source & Third‑Party Components

    The Services may include open-source or third-party components under their own licenses. Direct conflicts are governed by those licenses.

    Modifications to the Services or Terms

    • We may update Services or Terms to reflect legal, security, or product changes.
    • Material changes: notice provided via product, email, or posting. Continuing to use Services indicates acceptance; otherwise, stop using Services.

    Suspension or Termination

    • We may suspend/terminate access if: breach of Terms, risk of harm, required by law, or non-payment.
    • Rights cease upon termination; certain sections (IP, confidentiality, disclaimers, limitations, governing law, export) survive.

    Disclaimers

    Sites and Services (including Beta) are provided AS IS. Knowella disclaims all warranties including merchantability, fitness for purpose, non-infringement, or error-free operation. Outputs are not guaranteed accurate or complete.

    Limitation of Liability

    • No indirect damages. Knowella not liable for indirect, incidental, consequential, punitive, or loss of profits, data, or goodwill.
    • Cap. Liability limited to amounts paid for Services in current and previous month; free users capped at $100.
    • Basis of the bargain. Limitations allocate risk and are essential to the agreement.

    Indemnification by You

    You will defend, indemnify, and hold harmless Knowella from third-party claims related to: Your Content, breach of Terms or law, pixel/tracker use, third-party rights violations, or export/control violations.

    DMCA/Copyright; Takedowns

    If content infringes copyright, notify support@knowella.com with details. We may remove content and terminate repeat infringers.

    Governing Law; Venue; Waivers

    These Terms governed by Delaware law. Parties submit to exclusive jurisdiction of Delaware courts. JURY TRIAL WAIVER applies to the extent permitted.

    Force Majeure

    Neither party liable for events beyond reasonable control (acts of God, cyberattacks, power outages, labor disputes, gov’t actions), provided reasonable efforts to mitigate are used.

    Miscellaneous

    • Entire agreement. These Terms and any referenced policies constitute the full agreement.
    • Assignment. Cannot assign without consent; we may assign to affiliates or in merger/sale.
    • Severability; waiver. Invalid provisions do not affect remainder; non-enforcement is not waiver.
    • Notices. We may provide notices via Services, email, or account contact. Legal notices to address below and copy to support@knowella.com with subject “Legal Notice.”

    Contact

    Knowella AI Inc. (dba Knowella)
    Attn: Legal / Terms
    300 Delaware Avenue
    Suite 210 #206
    Wilmington, DE
    Email: support@knowella.com