Your KnowDoc dashboard, explained

Time saved this week

The first card compares this week against the manual process you ran before KnowDoc. The headline figure is hours saved: 128.8 in the filmed week, or about $2,834 at the $22/hr rate in the top-right corner. It averages 2.7 minutes saved per item, across 881 loads validated and 1,957 documents split. Change the hourly rate to match your team's real cost and the dollar figure updates with it.

• Validation — 3 → 2 minutes per load, 33% less time.
• Splitting — 5 → 1.5 minutes per document, 70% less time.
• Auditing — 7 → 2.5 minutes per bill, 64% less time. Shown for reference and not counted in the total.

Ask what your savings are worth

Under the time-saved card is a plain-language calculator. Type a question, or click one of the suggested questions such as "At $20/hr, how much have we saved?", then press Calculate. In the film, the answer is about $2,576 for the week, or roughly $11,160 a month at the same pace. Use it to annualise the savings, try a different rate, or estimate what doubled volume would be worth, without leaving the page.

Five status cards

The row of counters shows the pipeline in miniature: how much arrived, how much went all the way through, and how much stopped on the way. Read them as a funnel rather than five separate numbers, because a rise in one is always matched by a fall somewhere else. In the filmed week: 2,563 total, 1,957 sent to 3G, 32 awaiting approval, 13 needing rework and 169 rejected.

• Total Documents — Everything that arrived in the window, whatever the outcome.
• Sent to 3G — Read, checked and pushed downstream to your TMS without anyone touching it.
• Awaiting Approval — Extracted, but waiting on a person to confirm before it moves on.
• Needs Rework — Something didn't match, such as a field, a rate or a load. Someone needs to correct it.
• Rejected — Deliberately turned away because it is not a billable document.

Last 7 Days Volume

The volume chart shows the shape of your week. Most freight billing arrives in bursts tied to carrier billing runs, not evenly across seven days. In the film, weekdays carry 380–610 documents a day and the weekend is close to empty. A weekday that suddenly looks like a Sunday is worth checking: usually a forwarding rule has broken, not a carrier stopping work.

Carriers

Next to the chart, the Carriers table ranks who is feeding the pipeline, with three numbers for each carrier: document count, average extraction confidence, and success rate. Compare confidence with success. High confidence with a high success rate means the carrier profile is working. High confidence with a low success rate means KnowDoc is reading the document correctly, but something downstream (a mapping, a rate or a load match) isn't lining up.

• STBI — 1,094 documents, 95% confidence, 92% success. The largest sender, and in good shape.
• Midwest Refrigerated · Mode Transportation — 233 and 152 documents with 99% and 93% success. Nothing to do.
• Redwood — 106 documents at 94% confidence but only 34% success. Confidence is high, so look at the mapping first, not OCR.
• Your own brokerage — 81 documents at 92% confidence and 58% success. The same pattern, and the second place to look.

Recent Extractions

The live list underneath shows each document as it finishes: the file, who sent it, its confidence score, its status, and when it arrived. Filter by status to see one queue at a time. Confidence is the number to watch. If one carrier's scores start dropping, they have usually changed their invoice template. A status such as Needs Review or orchestrator_human_review tells you the document has been passed to a person, not lost.

Failed Documents and Rejected Documents

Failures and rejections have separate panels because they mean different things and have different fixes. A failure means KnowDoc couldn't read the document. A rejection means the document wasn't something KnowDoc should read. In the filmed week the Failed panel is empty: every document was processed without errors. The Rejected donut splits 169 rejections into 164 inline images and 5 unsupported files.

• Failed — Fix at the source, usually a missing carrier profile. See the AI Agent guide.
• Rejected — Fix upstream, usually signatures, logos and other inline images, or file types KnowDoc doesn't accept.

The rejection table explains the donut

The table at the bottom lists the individual rejections behind the donut, showing each file name, sender, file type, reason and time. In the filmed week, 164 of 169 were inline images: email signature logos and the like, picked up as attachments and correctly discarded. The other five were unsupported files, such as a spreadsheet statement and a plain-text e-statement. Once you know what the rejection pile is made of, you don't need to investigate it every Monday. Click See all for the full list.

How to use the page in two minutes

Read the page from top to bottom. Time saved shows what KnowDoc was worth this week. The cards show the shape of the week. Volume and Carriers show who drove it and which carriers are struggling. Recent Extractions shows whether quality is holding. The Failed and Rejected panels show what to fix. Each problem the dashboard points to has its own page elsewhere in KnowDoc: Carriers for extraction profiles and mappings, and the Flagged and Review queues for individual documents.