Email Setup — the one address everything runs through
Your tenant's inbound address, how to forward your billing inbox to it, and what that single string feeds.
One card, one address
Under the heading, the page says it plainly: "Your KnowDoc inbound address. Attachments sent here are processed automatically." Below that are a search box, an All / Active toggle, and one card holding your tenant's inbound address with a Copy Address button. There is no SMTP host to enter, no sign-in screen to approve and no mailbox password to store, because KnowDoc never signs in to your mail server. Documents arrive because your mail server sends them, not because KnowDoc fetches them.
Active, and auto-generated
Under the address are two labels worth reading. The green Active pill means the address is accepting mail right now. Auto-generated means KnowDoc created the address when your tenant was set up. You don't choose it and you don't need to change it. Switch the toggle to Active to confirm it is listed there. If the card ever shows anything other than Active, no documents are arriving, and every queue downstream will look misleadingly quiet.
How to get started, in three steps
The How to get started panel is the whole setup, and it lists the steps for you. Forward emails from your billing inbox to the address above. Any attachments sent there are processed automatically and appear in Documents. Carriers keep sending to the address they already use, and KnowDoc receives a copy and starts reading.
- 1 · Copy the KnowDoc address above — Copy Address puts it on your clipboard and the button changes to Copied.
- 2 · Add it as a forwarding rule in your billing inbox — Set the rule up in Microsoft 365, Google Workspace or your mail gateway, in the accounts-payable or billing mailbox your carriers already send invoices to.
- 3 · Attachments show up in Documents — No further setup. Don't ask carriers to change the address they send invoices to: forward instead, and nothing breaks.
What that one string actually feeds
The walkthrough then zooms out to show the whole chain. Everything downstream is fed by this address and nothing else. That covers the Inbox where threads arrive, Flagged for documents with an exception, Review for those waiting on a person, Validation for orders being checked against the TMS, and Freight Audit. In the filmed tenant those queues held 1,475, 26, 32, 210 and 1,484 documents. In the same week, 2,563 documents came in and 1,957 went straight through to 3G. Every one of them arrived through this card.
Why the shortest page matters most
Because it is the single point of failure. If forwarding silently stops — a rule disabled during a mail migration, a distribution list changed — nothing errors. The queues simply stop growing, which looks like a quiet week rather than an outage. Treat a sudden flat line on the dashboard's volume chart as a reason to come back to this page and confirm the address is still Active and still being forwarded to.
Run your messiest freight bills through it.
Send us a few of your hardest multi-page freight bills, and see the split, the checks and the audit for yourself.
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