Summary
In short
- A certification body performance review is a review used in KnowComply that reviews the certification body on auditor consistency, technical competence, scheduling and value. It is built against ISO 17021 and forms part of the Internal Audit and Certification programme.
- Run yearly. Carried out by the compliance lead.
- The template holds 51 fields across 6 sections.
- Scoring is performance rating, where high is good.
- ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
- It connects to the rest of the library: links External audits, Findings.
What it is
What it is
What is a certification body performance review?
A certification body performance review is a review used in KnowComply that reviews the certification body on auditor consistency, technical competence, scheduling and value. It is built against ISO 17021 and forms part of the Internal Audit and Certification programme.
When is a certification body performance review completed?
A certification body performance review is completed at the review interval, and after any trigger event. Run yearly.
When to use it
When to use it, and when not to
This review is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this review covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Internal Audit and Certification programme and this is one of its steps
- A linked record needs this one to exist: links external audits, findings
Not for
- Customer Audit Record, which records a customer or second party audit, its findings and the response given.
- Unannounced Audit Readiness Check, which checks whether the site would pass an audit arriving today, covering records, standards and area condition.
- Audit Non Conformance Response Record, which holds the formal response to an external finding, with correction, root cause, corrective action and evidence.
- Anything outside KnowComply, which belongs in the workspace that owns that process
Standards
What it is built against
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the certification body performance review template based on?+
It is built against ISO 17021. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the certification body performance review contain?+
There are 6 sections: header, auditor quality, service, commercial, related records, outcome. Together they hold 51 fields, 44 of which are required.
How many certification body performance review records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the certification body performance review belong to?+
It is part of Internal Audit and Certification, Scheme Certification Readiness. Findings closed on root cause rather than on correction, and readiness held every day.
How is a certification body performance review scored?+
Scoring is performance rating. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the certification body performance review template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the certification body performance review library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowComply — audit and governance. Audit programmes, legal register, management review, risk and certification.
Sources
Sources
- ISO — International Organization for Standardization