Summary
In short
- A customer audit record is a record used in KnowComply that records a customer or second party audit, its findings and the response given. It is built against BRCGS cl.3.4 and forms part of the Internal Audit and Certification programme.
- Raised for each audit. Owned by technical.
- The template holds 52 fields across 6 sections.
- Scoring is findings closed, where high is good.
- BRCGS is brand Reputation Compliance Global Standards. A family of GFSI recognised certification schemes covering food, packaging and storage and distribution.
- It connects to the rest of the library: links Findings, CAPA, Customer register.
What it is
What it is
What is a customer audit record?
A customer audit record is a record used in KnowComply that records a customer or second party audit, its findings and the response given. It is built against BRCGS cl.3.4 and forms part of the Internal Audit and Certification programme.
When is a customer audit record completed?
A customer audit record is completed at the moment the event happens, rather than reconstructed afterwards. Raised for each audit.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Internal Audit and Certification programme and this is one of its steps
- A linked record needs this one to exist: links findings, capa, customer register
Not for
- Unannounced Audit Readiness Check, which checks whether the site would pass an audit arriving today, covering records, standards and area condition.
- Audit Non Conformance Response Record, which holds the formal response to an external finding, with correction, root cause, corrective action and evidence.
- Certification Body Performance Review, which reviews the certification body on auditor consistency, technical competence, scheduling and value.
- Anything outside KnowComply, which belongs in the workspace that owns that process
Standards
What it is built against
BRCGSBrand Reputation Compliance Global Standards
A family of GFSI recognised certification schemes covering food, packaging and storage and distribution.
BRCBRCGS Global Standard for Food Safety
The earlier name for BRCGS. Clause numbers refer to the food safety standard.
FAQ
Frequently asked questions
What is the customer audit record template based on?+
It is built against BRCGS cl.3.4. BRCGS is brand Reputation Compliance Global Standards. A family of GFSI recognised certification schemes covering food, packaging and storage and distribution. BRC is bRCGS Global Standard for Food Safety. The earlier name for BRCGS. Clause numbers refer to the food safety standard.
What sections does the customer audit record contain?+
There are 6 sections: header, conduct, findings quality, response, related records, outcome. Together they hold 52 fields, 43 of which are required.
How many customer audit record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the customer audit record belong to?+
It is part of Internal Audit and Certification, Scheme Certification Readiness. Findings closed on root cause rather than on correction, and readiness held every day.
How is a customer audit record scored?+
Scoring is findings closed. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the customer audit record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the customer audit record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowComply — audit and governance. Audit programmes, legal register, management review, risk and certification.
Sources
Sources
- BRCGS — Brand Reputation Compliance Global Standards
- BRC — BRCGS Global Standard for Food Safety