Summary
In short
- A customer sustainability questionnaire record is a record used in KnowEnviro that records a customer or scheme sustainability questionnaire, the answers given and the evidence behind each one. It is built against ISO 14001 cl.7.4 and forms part of the Environmental Management programme.
- Completed on request. Owned by the environmental lead.
- The template holds 46 fields across 6 sections.
- Scoring is answers evidenced, where high is good.
- ISO 14001 is environmental management systems. The international standard for managing environmental aspects, obligations and impacts. Certifiable.
- It connects to the rest of the library: links GHG inventory, Objectives.
What it is
What it is
What is a customer sustainability questionnaire record?
A customer sustainability questionnaire record is a record used in KnowEnviro that records a customer or scheme sustainability questionnaire, the answers given and the evidence behind each one. It is built against ISO 14001 cl.7.4 and forms part of the Environmental Management programme.
When is a customer sustainability questionnaire record completed?
A customer sustainability questionnaire record is completed at the moment the event happens, rather than reconstructed afterwards. Completed on request.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Environmental Management programme and this is one of its steps
- A linked record needs this one to exist: links ghg inventory, objectives
Not for
- Environmental Performance Report, which reports environmental performance over a period against objectives, covering waste, water, energy, emissions and incidents.
- Scope 3 Data Collection Record, which records the collection of value chain emissions data from suppliers and hauliers, with quality and coverage noted.
- Environmental Claim Substantiation Record, which records the evidence behind any environmental claim made on packaging, marketing or a tender.
- Anything outside KnowEnviro, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 14001Environmental management systems
The international standard for managing environmental aspects, obligations and impacts. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the customer sustainability questionnaire record template based on?+
It is built against ISO 14001 cl.7.4. ISO 14001 is environmental management systems. The international standard for managing environmental aspects, obligations and impacts. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the customer sustainability questionnaire record contain?+
There are 6 sections: header, answer quality, content, commitments made, related records, outcome. Together they hold 46 fields, 39 of which are required.
How many customer sustainability questionnaire record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the customer sustainability questionnaire record belong to?+
It is part of Environmental Management, Energy and Decarbonisation. An ISO 14001 system with obligations tracked and evaluated rather than listed.
How is a customer sustainability questionnaire record scored?+
Scoring is answers evidenced. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the customer sustainability questionnaire record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the customer sustainability questionnaire record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowEnviro — environment and energy. Aspects, permits, waste, emissions, spills and sustainability reporting.
Sources
Sources
- ISO 14001 — Environmental management systems
- ISO — International Organization for Standardization