Summary
In short
- An environmental complaint record is a record used in KnowEnviro that records a complaint from a neighbour or the public about noise, odour, dust or discharge. It is built against ISO 14001 cl.7.4 and forms part of the Environmental Management programme.
- Raised as soon as it is received. Completed by whoever took the call.
- The template holds 51 fields across 5 sections.
- Scoring is severity band, where high is bad.
- ISO 14001 is environmental management systems. The international standard for managing environmental aspects, obligations and impacts. Certifiable.
- It connects to the rest of the library: feeds RCA, CAPA.
What it is
What it is
What is an environmental complaint record?
An environmental complaint record is a record used in KnowEnviro that records a complaint from a neighbour or the public about noise, odour, dust or discharge. It is built against ISO 14001 cl.7.4 and forms part of the Environmental Management programme.
When is an environmental complaint record completed?
An environmental complaint record is completed at the moment the event happens, rather than reconstructed afterwards. Raised as soon as it is received.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form CASE-2026-000
- You are running the Environmental Management programme and this is one of its steps
- A linked record needs this one to exist: feeds rca, capa
Not for
- Environmental Site Inspection, which a general environmental walk of the site covering waste, storage, drains, emissions and housekeeping.
- Chemical Storage Environmental Check, which checks chemical storage from an environmental standpoint, covering containment, drainage proximity and labelling.
- Stormwater Outfall Inspection, which checks stormwater discharge points for sheen, colour, odour and debris.
- Anything outside KnowEnviro, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 14001Environmental management systems
The international standard for managing environmental aspects, obligations and impacts. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the environmental complaint record template based on?+
It is built against ISO 14001 cl.7.4. ISO 14001 is environmental management systems. The international standard for managing environmental aspects, obligations and impacts. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the environmental complaint record contain?+
There are 5 sections: header, the complaint, investigation, conclusion, response. Together they hold 51 fields, 33 of which are required.
How often is an environmental complaint record raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form CASE-2026-000, so it can be traced and referenced from other records.
Which programme does the environmental complaint record belong to?+
It is part of Environmental Management. An ISO 14001 system with obligations tracked and evaluated rather than listed.
How is an environmental complaint record scored?+
Scoring is severity band. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the environmental complaint record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the environmental complaint record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowEnviro — environment and energy. Aspects, permits, waste, emissions, spills and sustainability reporting.
Sources
Sources
- ISO 14001 — Environmental management systems
- ISO — International Organization for Standardization