Summary
In short
- A facility service request is a record used in KnowOps that raises a request for a building or facility issue that is not a maintenance work order: lighting, heating, welfare, cleaning or fabric. It is built against ISO 45001 cl.7.1 and forms part of the Site Access and Facilities programme.
- Raised by anybody. Owned by facilities.
- The template holds 42 fields across 5 sections.
- Scoring is requests closed, where high is good.
- ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
- It connects to the rest of the library: links Work Order and Welfare Inspection.
What it is
What it is
What is a facility service request?
A facility service request is a record used in KnowOps that raises a request for a building or facility issue that is not a maintenance work order: lighting, heating, welfare, cleaning or fabric. It is built against ISO 45001 cl.7.1 and forms part of the Site Access and Facilities programme.
When is a facility service request completed?
A facility service request is completed at the moment the event happens, rather than reconstructed afterwards. Raised by anybody.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Site Access and Facilities programme and this is one of its steps
- A linked record needs this one to exist: links work order and welfare inspection
Not for
- Access Request Record, which requests and approves access for a person to an area or a system, with the justification and an end date.
- Visitor Log, which records who was on site, when, why and who was responsible for them.
- PPE and Locker Issue Record, which records what personal equipment was issued to whom, in what size, and when it is due for replacement.
- Anything outside KnowOps, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 45001Occupational health and safety management systems
The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the facility service request template based on?+
It is built against ISO 45001 cl.7.1. ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the facility service request contain?+
There are 5 sections: header, impact, handling, related records, outcome. Together they hold 42 fields, 32 of which are required.
How many facility service request records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the facility service request belong to?+
It is part of Site Access and Facilities. Access that expires on its own, and a visitor log the warden can carry.
How is a facility service request scored?+
Scoring is requests closed. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the facility service request template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the facility service request library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowOps — frontline execution. Shift handover, production control, daily management, worker lifecycle and improvement.
Sources
Sources
- ISO 45001 — Occupational health and safety management systems
- ISO — International Organization for Standardization