Summary
In short
- An access request record is a record used in KnowOps that requests and approves access for a person to an area or a system, with the justification and an end date. It is built against ISO 27001 cl.9.2 and forms part of the Site Access and Facilities programme.
- Raised before access is needed. Approved by the area owner.
- The template holds 47 fields across 4 sections.
- Scoring is access with an end date, where high is good.
- ISO 27001 is information security management systems. The international standard for protecting information confidentiality, integrity and availability. Certifiable.
- It connects to the rest of the library: links Access Review and Key Register.
What it is
What it is
What is an access request record?
An access request record is a record used in KnowOps that requests and approves access for a person to an area or a system, with the justification and an end date. It is built against ISO 27001 cl.9.2 and forms part of the Site Access and Facilities programme.
When is an access request record completed?
An access request record is completed at the moment the event happens, rather than reconstructed afterwards. Raised before access is needed.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Site Access and Facilities programme and this is one of its steps
- A linked record needs this one to exist: links access review and key register
Not for
- Visitor Log, which records who was on site, when, why and who was responsible for them.
- PPE and Locker Issue Record, which records what personal equipment was issued to whom, in what size, and when it is due for replacement.
- Facility Service Request, which raises a request for a building or facility issue that is not a maintenance work order: lighting, heating, welfare, cleaning or fabric.
- Anything outside KnowOps, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 27001Information security management systems
The international standard for protecting information confidentiality, integrity and availability. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the access request record template based on?+
It is built against ISO 27001 cl.9.2. ISO 27001 is information security management systems. The international standard for protecting information confidentiality, integrity and availability. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the access request record contain?+
There are 4 sections: header, before granting, controls, outcome. Together they hold 47 fields, 39 of which are required.
How many access request record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the access request record belong to?+
It is part of Site Access and Facilities, Worker Onboarding and Offboarding. Access that expires on its own, and a visitor log the warden can carry.
How is an access request record scored?+
Scoring is access with an end date. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the access request record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the access request record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowOps — frontline execution. Shift handover, production control, daily management, worker lifecycle and improvement.
Sources
Sources
- ISO 27001 — Information security management systems
- ISO — International Organization for Standardization