Summary
In short
- A tier board review is a record used in KnowOps that runs the daily management meeting against a fixed agenda and records what was agreed and by whom. It is built against ISO 9001 cl.9.3 and forms part of the Daily Management System programme.
- Held daily at each tier. Chaired by the area manager.
- The template holds 50 fields across 5 sections.
- Scoring is actions closed on time, where high is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: feeds Meeting Action Log and Escalation.
What it is
What it is
What is a tier board review?
A tier board review is a record used in KnowOps that runs the daily management meeting against a fixed agenda and records what was agreed and by whom. It is built against ISO 9001 cl.9.3 and forms part of the Daily Management System programme.
When is a tier board review completed?
A tier board review is completed at the moment the event happens, rather than reconstructed afterwards. Held daily at each tier.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Daily Management System programme and this is one of its steps
- A linked record needs this one to exist: feeds meeting action log and escalation
Not for
- Gemba Walk Record, which records a structured walk of the process by a manager, what was observed and what was raised.
- Layered Process Audit, which checks that a small number of critical process steps are being done as specified, by different levels of management on different frequencies.
- Meeting and Action Log, which holds the decisions and actions from any operational meeting, with an owner and a date on each.
- Anything outside KnowOps, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the tier board review template based on?+
It is built against ISO 9001 cl.9.3. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the tier board review contain?+
There are 5 sections: header, conduct, content, follow through, outcome. Together they hold 50 fields, 44 of which are required.
How many tier board review records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the tier board review belong to?+
It is part of Daily Management System. Actions with owners and dates that survive the board being wiped.
How is a tier board review scored?+
Scoring is actions closed on time. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the tier board review template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the tier board review library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowOps — frontline execution. Shift handover, production control, daily management, worker lifecycle and improvement.
Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization