Email Drafts — the carrier emails written when you dismiss a document
Read, check and copy the emails KnowDoc drafts when a document is dismissed with a remark, and spot the ones that need fixing first.
Open Email Drafts
Click Email Drafts in the sidebar. The header counts the drafts ("8 drafts · generated when documents are dismissed with a remark"), newest first. Each draft is one dismissed document.
Read a draft card
Each card shows everything you need without opening it.
- File, carrier and load — The dismissed document, the carrier chip and the load number (e.g. #0434117).
- To — Who the email goes to, usually the carrier's billing address.
- Subject — The email's subject line, e.g. "Issue with Freight Bill R000763444 for Load 0434117".
- Remark — In italics: what the reviewer wrote when they dismissed it, e.g. "Duplicate FB".
- Generated — The date the document was dismissed.
Open a draft to see the full email
Click the arrow on the right of a card to expand it. You'll see the To, Subject and Body fields that will be copied.
Fix a missing subject before sending
Some drafts show "===SUBJECT===" where the subject should be. In the walkthrough, 3 of the 8 do (770425-bl.pdf, #0435023 and #0436170). Give these a proper subject in your mail client before you send them.
Search for a load, carrier or recipient
Use the search box to find drafts by file, carrier, load, recipient or subject. Searching 0430471 in the walkthrough finds two drafts for the same duplicate bill, so you only need to send one.
Copy, view or delete
Copy Email copies the draft so you can paste it into your mail client; KnowDoc doesn't send it for you. View Doc opens the dismissed document to check it first. The bin icon deletes a draft you no longer need, such as a duplicate.
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