Customer Complaint Management
Turn complaints into trust. Knowella captures every customer complaint, investigates the cause, and drives corrective action to closure.
Built to run customer complaint management end to end
Manage complaints end to end — intake, investigation, response, and prevention.
Complaint intake
Log complaints from any channel with product, lot, and customer details in one record.
Triage & escalation
Classify severity and escalate critical complaints to the right team instantly.
Investigation & CAPA
Link complaints to root cause analysis and corrective actions to prevent recurrence.
Trends & reporting
Track complaint types, rates, and resolution time to find and fix systemic issues.
Live in minutes, improving from day one
Configure
Build forms, workflows, and rules with the no-code builder — or start from a template.
Deploy
Roll out to frontline teams on web and mobile in minutes, with role-based access.
Improve
Track results in real time and let AI agents surface what needs attention next.
The outcome teams feel
Replace manual coordination with automated execution — and give every team a single source of truth.
Explore the rest of the platform
Questions, answered
Can we link complaints to root cause and CAPA?
Yes — a complaint can spawn an investigation and corrective action, closing the loop on prevention.
Does it track resolution times?
Yes — monitor time-to-resolution and open complaints so nothing is left hanging.
Can we trace a complaint to a product or lot?
Yes — capture product and lot details so you can connect complaints to specific batches.
Ready to digitize customer complaint management?
Start free, or book a demo to see how Knowella fits your workflows.