Summary
In short
- A bad actor report is a record used in KnowMaintain that flags an asset that is consuming a disproportionate share of maintenance effort or downtime. It is built against ISO 14224 and forms part of the Reliability and Predictive Maintenance programme.
- Raised from the monthly reliability data. Compiled by reliability engineering.
- The template holds 48 fields across 5 sections, with dominant failure modes repeating for each entry.
- Scoring is cost and downtime rank, where high is bad.
- ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
- It connects to the rest of the library: links Asset.
What it is
What it is
What is a bad actor report?
A bad actor report is a record used in KnowMaintain that flags an asset that is consuming a disproportionate share of maintenance effort or downtime. It is built against ISO 14224 and forms part of the Reliability and Predictive Maintenance programme.
When is a bad actor report completed?
A bad actor report is completed at the moment the event happens, rather than reconstructed afterwards. Raised from the monthly reliability data.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form BA-2026-000
- You are running the Reliability and Predictive Maintenance programme and this is one of its steps
- A linked record needs this one to exist: links asset
Not for
- Equipment Failure Report, which records that an asset has failed and stopped or degraded production.
- Failure Mode Record, which records how an asset failed, using standard failure mode codes rather than free text.
- Repair Record, which records what was actually done to fix the asset, including parts replaced and settings changed.
- Anything outside KnowMaintain, which belongs in the workspace that owns that process
Standards
What it is built against
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the bad actor report template based on?+
It is built against ISO 14224. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the bad actor report contain?+
There are 5 sections: header, performance, dominant failure modes, assessment, recommendation. Together they hold 48 fields, 30 of which are required.
How often is a bad actor report raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form BA-2026-000, so it can be traced and referenced from other records.
Which programme does the bad actor report belong to?+
It is part of Reliability and Predictive Maintenance. Intervals set by failure behaviour rather than by the calendar.
How is a bad actor report scored?+
Scoring is cost and downtime rank. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the bad actor report template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the bad actor report library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowMaintain — asset maintenance. Work orders, planned maintenance, calibration, reliability and shutdowns.
Meet KnowMaintain→Sources
Sources
- ISO — International Organization for Standardization