Summary
In short
- A conflict and aggression training is a training used in KnowTrain that covers de-escalation, disengagement, reporting and support after an aggressive incident. It is built against ISO 45001 cl.7.2 and forms part of the Lone Working and Security programme.
- Delivered to roles exposed to the public or hauliers. Run by a trained provider.
- The template holds 50 fields across 7 sections, with attendance repeating for each entry.
- Scoring is knowledge check score, where high is good.
- ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
- It connects to the rest of the library: links Violence assessment, Support referral.
What it is
What it is
What is a conflict and aggression training?
A conflict and aggression training is a training used in KnowTrain that covers de-escalation, disengagement, reporting and support after an aggressive incident. It is built against ISO 45001 cl.7.2 and forms part of the Lone Working and Security programme.
When is a conflict and aggression training completed?
A conflict and aggression training is completed when someone joins, changes role, or their competency is due to expire. Delivered to roles exposed to the public or hauliers.
When to use it
When to use it, and when not to
This training is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this training covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Lone Working and Security programme and this is one of its steps
- A linked record needs this one to exist: links violence assessment, support referral
Not for
- Hazard Communication Training, which covers chemical labels, safety data sheets and what the hazard symbols mean.
- Lockout Tagout Training, which covers energy isolation, lock application, verification and group lockout.
- Confined Space Training, which covers hazards, testing, entry procedures, attendant duties and rescue.
- Anything outside KnowTrain, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 45001Occupational health and safety management systems
The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the conflict and aggression training template based on?+
It is built against ISO 45001 cl.7.2. ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the conflict and aggression training contain?+
There are 7 sections: header, content covered, delivery quality, practical, attendance, knowledge check, outcome. Together they hold 50 fields, 44 of which are required.
How many conflict and aggression training records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the conflict and aggression training belong to?+
It is part of Lone Working and Security, Statutory Safety Training. Tested lone working arrangements and a security position covering theft, access and food defense.
How is a conflict and aggression training scored?+
Scoring is knowledge check score. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the conflict and aggression training template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the conflict and aggression training library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowTrain — training and credentials. Induction, competency, toolbox talks, refreshers and expiry tracking.
Meet KnowTrain→Sources
Sources
- ISO 45001 — Occupational health and safety management systems
- ISO — International Organization for Standardization