Summary
In short
- A corrective and preventive action is an action used in General that the single action record used everywhere. It is built against ISO 9001 cl.10.2, ISO 45001 cl.10.2 and forms part of the Incident and Investigation programme.
- Captures what will be done, who owns it, when it is due and how you will know it worked. Raised from any incident, finding, audit or assessment.
- The template holds 42 fields across 7 sections.
- Scoring is strength 1 to 3, on time percent, where mixed.
- ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
- It connects to the rest of the library: linked from every workspace.
What it is
What it is
What is a corrective and preventive action?
A corrective and preventive action is an action used in General that the single action record used everywhere. It is built against ISO 9001 cl.10.2, ISO 45001 cl.10.2 and forms part of the Incident and Investigation programme.
When is a corrective and preventive action completed?
A corrective and preventive action is completed when an action is raised, and updated until it is verified effective. Captures what will be done, who owns it, when it is due and how you will know it worked.
When to use it
When to use it, and when not to
This action is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this action covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Incident and Investigation programme and this is one of its steps
- A linked record needs this one to exist: linked from every workspace
Not for
- Risk Assessment, which the single risk assessment used across the whole business.
- Root Cause Analysis, which finds out why something happened rather than who was involved.
- Finding, which records a single deficiency picked up during an audit, inspection or check.
- Anything outside General, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 45001Occupational health and safety management systems
The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library.
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the corrective and preventive action template based on?+
It is built against ISO 9001 cl.10.2, ISO 45001 cl.10.2. ISO 45001 is occupational health and safety management systems. The international standard for managing worker health and safety. Certifiable, and the backbone of most of this library. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
What sections does the corrective and preventive action contain?+
There are 7 sections: header, action detail, ownership, implementation, downstream triggers, effectiveness, closure. Together they hold 42 fields, 17 of which are required.
How many corrective and preventive action records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the corrective and preventive action belong to?+
It is part of Incident and Investigation, Master Data and Foundations, Nonconformance and Complaints. A single case thread from the event to a verified corrective action, with regulatory reporting handled.
How is a corrective and preventive action scored?+
Scoring is strength 1 to 3, on time percent. Mixed. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the corrective and preventive action template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the corrective and preventive action library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in General — control tower. The orchestration layer. Registries and engines every other workspace reads from.
Meet General→Sources
Sources
- ISO 45001 — Occupational health and safety management systems
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization