Summary
In short
- A product change request is a record used in KnowQuality that requests a change to a product, its specification or its packaging. It is built against ISO 9001 cl.8.5.6 and forms part of the Change Control programme.
- Raised before any change is made. Approved by quality, production and, where required, the customer.
- The template holds 52 fields across 6 sections.
- Scoring is risk band, where high is bad.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links MOC, Spec.
What it is
What it is
What is a product change request?
A product change request is a record used in KnowQuality that requests a change to a product, its specification or its packaging. It is built against ISO 9001 cl.8.5.6 and forms part of the Change Control programme.
When is a product change request completed?
A product change request is completed at the moment the event happens, rather than reconstructed afterwards. Raised before any change is made.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form PCR-2026-000
- You are running the Change Control programme and this is one of its steps
- A linked record needs this one to exist: links moc, spec
Not for
- Process Change Request, which requests a change to how a product is made, including equipment, settings or sequence.
- Validation Record, which records the evidence that a change works as intended before it becomes standard.
- Temporary Change Authorization, which authorises a short term deviation from standard process, with an end date.
- Anything outside KnowQuality, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the product change request template based on?+
It is built against ISO 9001 cl.8.5.6. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the product change request contain?+
There are 6 sections: header, the change, food safety and legal review, customer and supply, downstream requirements, decision. Together they hold 52 fields, 33 of which are required.
How often is a product change request raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form PCR-2026-000, so it can be traced and referenced from other records.
Which programme does the product change request belong to?+
It is part of Change Control. Changes assessed before they happen rather than investigated afterwards.
How is a product change request scored?+
Scoring is risk band. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the product change request template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the product change request library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowQuality — quality and food safety. HACCP, nonconformance, traceability, laboratory and customer complaints.
Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization