Summary
In short
- A waiver and concession record is an engine used in General that records a documented decision to proceed outside the normal requirement, with the risk accepted and by whom. It is built against ISO 9001 cl.8.7 and forms part of the Management System Governance programme.
- Raised before the deviation, never after. Approved at a level above the person benefiting.
- The template holds 40 fields across 4 sections.
- Scoring is waivers open, where low is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links Change control, Risk register.
What it is
What it is
What is a waiver and concession record?
A waiver and concession record is an engine used in General that records a documented decision to proceed outside the normal requirement, with the risk accepted and by whom. It is built against ISO 9001 cl.8.7 and forms part of the Management System Governance programme.
When is a waiver and concession record completed?
A waiver and concession record is completed automatically, whenever the upstream record it watches changes. Raised before the deviation, never after.
When to use it
When to use it, and when not to
This engine is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this engine covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Management System Governance programme and this is one of its steps
- A linked record needs this one to exist: links change control, risk register
Not for
- Risk Assessment, which the single risk assessment used across the whole business.
- Root Cause Analysis, which finds out why something happened rather than who was involved.
- Corrective and Preventive Action, which the single action record used everywhere.
- Anything outside General, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the waiver and concession record template based on?+
It is built against ISO 9001 cl.8.7. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the waiver and concession record contain?+
There are 4 sections: header, the request, assessment, decision. Together they hold 40 fields, 30 of which are required.
How many waiver and concession record records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the waiver and concession record belong to?+
It is part of Management System Governance, Master Data and Foundations, Change Control. One integrated system rather than four running in parallel and exhausting the same people.
How is a waiver and concession record scored?+
Scoring is waivers open. Low is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the waiver and concession record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the waiver and concession record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in General — control tower. The orchestration layer. Registries and engines every other workspace reads from.
Meet General→Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization