Summary
In short
- A shift handover record is a record used in KnowQuality that passes on what the incoming shift needs to know, including running issues, holds and changes. It is built against ISO 9001 cl.7.4 and forms part of the HACCP and Food Safety programme.
- Completed at every shift change. Signed by both supervisors.
- The template holds 39 fields across 5 sections.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links Job, Site.
What it is
What it is
What is a shift handover record?
A shift handover record is a record used in KnowQuality that passes on what the incoming shift needs to know, including running issues, holds and changes. It is built against ISO 9001 cl.7.4 and forms part of the HACCP and Food Safety programme.
When is a shift handover record completed?
A shift handover record is completed at the moment the event happens, rather than reconstructed afterwards. Completed at every shift change.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form HAND-2026-000
- You are running the HACCP and Food Safety programme and this is one of its steps
- A linked record needs this one to exist: links job, site
Not for
- Control Plan, which sets out what is measured on a process, how often, by what method and what to do when it goes out of limits.
- Statistical Process Control Log, which records measurements over time so process variation can be seen and acted on before product fails.
- Process Capability Study, which measures whether a process can reliably hold its specification, using data from a stable run.
- Anything outside KnowQuality, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the shift handover record template based on?+
It is built against ISO 9001 cl.7.4. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the shift handover record contain?+
There are 5 sections: header, production status, open issues, resources, confirmation. Together they hold 39 fields, 29 of which are required.
How often is a shift handover record raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form HAND-2026-000, so it can be traced and referenced from other records.
Which programme does the shift handover record belong to?+
It is part of HACCP and Food Safety. A HACCP system an auditor can follow from hazard to record without asking a single question.
Can the shift handover record template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the shift handover record library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowQuality — quality and food safety. HACCP, nonconformance, traceability, laboratory and customer complaints.
Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization