Summary
In short
- A credential audit is an audit used in KnowTrain that audits a sample of worker records to confirm certifications on file are genuine, current and match what people are doing. It is built against ISO 19011 and forms part of the Worker Competency and Credentials programme.
- Run yearly. Carried out by someone independent of training.
- The template holds 46 fields across 4 sections, with records checked repeating for each entry.
- Scoring is compliance percent, where high is good.
- ISO 19011 is auditing management systems. How to plan, run and report an audit, and how to judge auditor competence. Not certifiable, it is the method.
- It connects to the rest of the library: links Worker, Certification.
What it is
What it is
What is a credential audit?
A credential audit is an audit used in KnowTrain that audits a sample of worker records to confirm certifications on file are genuine, current and match what people are doing. It is built against ISO 19011 and forms part of the Worker Competency and Credentials programme.
When is a credential audit completed?
A credential audit is completed on the audit schedule, and wherever a finding elsewhere suggests a systemic gap. Run yearly.
When to use it
When to use it, and when not to
This audit is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this audit covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form AUD-2026-000
- You are running the Worker Competency and Credentials programme and this is one of its steps
- A linked record needs this one to exist: links worker, certification
Not for
- Certification Register, which holds each worker's external certifications, tickets and licences with expiry dates.
- Certification Renewal Record, which records the renewal of a certification before it expires.
- Licence Verification, which confirms a licence or ticket is genuine and current, by checking with the issuing body.
- Anything outside KnowTrain, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 19011Auditing management systems
How to plan, run and report an audit, and how to judge auditor competence. Not certifiable, it is the method.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the credential audit template based on?+
It is built against ISO 19011. ISO 19011 is auditing management systems. How to plan, run and report an audit, and how to judge auditor competence. Not certifiable, it is the method. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the credential audit contain?+
There are 4 sections: header, records checked, systemic checks, result. Together they hold 46 fields, 41 of which are required.
How often is a credential audit raised?+
A new record is raised on the audit schedule, and wherever a finding elsewhere suggests a systemic gap. Each one is given an ID in the form AUD-2026-000, so it can be traced and referenced from other records.
Which programme does the credential audit belong to?+
It is part of Worker Competency and Credentials. A matrix that reflects observed practice rather than attendance.
How is a credential audit scored?+
Scoring is compliance percent. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the credential audit template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the credential audit library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowTrain — training and credentials. Induction, competency, toolbox talks, refreshers and expiry tracking.
Meet KnowTrain→Sources
Sources
- ISO 19011 — Auditing management systems
- ISO — International Organization for Standardization