Summary
In short
- A customer delivery confirmation is a record used in KnowLogistics that confirms what the customer actually received against what was despatched. It is built against ISO 9001 cl.8.5 and forms part of the Outbound and Despatch programme.
- Completed on delivery or at reconciliation. Carried out by customer service.
- The template holds 39 fields across 4 sections.
- Scoring is confirmations matching, where high is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links Proof of Delivery and Shortage Investigation.
What it is
What it is
What is a customer delivery confirmation?
A customer delivery confirmation is a record used in KnowLogistics that confirms what the customer actually received against what was despatched. It is built against ISO 9001 cl.8.5 and forms part of the Outbound and Despatch programme.
When is a customer delivery confirmation completed?
A customer delivery confirmation is completed at the moment the event happens, rather than reconstructed afterwards. Completed on delivery or at reconciliation.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Outbound and Despatch programme and this is one of its steps
- A linked record needs this one to exist: links proof of delivery and shortage investigation
Not for
- Load Tender Record, which records a load offered to a carrier, the rate agreed and whether it was accepted or refused.
- Dispatch Release Check, which the final check before a load leaves, covering documents, temperature, securement, seal and count.
- Shipping Document Check, which verifies the bill of lading, packing list, certificates and any regulated documentation before the vehicle moves.
- Anything outside KnowLogistics, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the customer delivery confirmation template based on?+
It is built against ISO 9001 cl.8.5. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the customer delivery confirmation contain?+
There are 4 sections: header, confirmation, if it differs, outcome. Together they hold 39 fields, 31 of which are required.
How many customer delivery confirmation records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the customer delivery confirmation belong to?+
It is part of Outbound and Despatch. Loads leaving complete and documented, with exceptions recorded where they happened.
How is a customer delivery confirmation scored?+
Scoring is confirmations matching. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the customer delivery confirmation template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the customer delivery confirmation library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowLogistics — supply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.
Meet KnowLogistics→Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization