Summary
In short
- A proof of delivery exception is a record used in KnowLogistics that records a delivery that did not complete cleanly: refused, short, damaged, late or signed with a notation. It is built against Carmack Amendment and forms part of the Outbound and Despatch programme.
- Raised on any exception. Completed by customer service.
- The template holds 42 fields across 4 sections.
- Scoring is clean delivery rate, where high is good.
- MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling.
- It connects to the rest of the library: feeds Freight Claim and Complaint.
What it is
What it is
What is a proof of delivery exception?
A proof of delivery exception is a record used in KnowLogistics that records a delivery that did not complete cleanly: refused, short, damaged, late or signed with a notation. It is built against Carmack Amendment and forms part of the Outbound and Despatch programme.
When is a proof of delivery exception completed?
A proof of delivery exception is completed at the moment the event happens, rather than reconstructed afterwards. Raised on any exception.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Outbound and Despatch programme and this is one of its steps
- A linked record needs this one to exist: feeds freight claim and complaint
Not for
- Load Tender Record, which records a load offered to a carrier, the rate agreed and whether it was accepted or refused.
- Dispatch Release Check, which the final check before a load leaves, covering documents, temperature, securement, seal and count.
- Shipping Document Check, which verifies the bill of lading, packing list, certificates and any regulated documentation before the vehicle moves.
- Anything outside KnowLogistics, which belongs in the workspace that owns that process
Standards
What it is built against
MACManual Handling Assessment Charts
The HSE colour banded tool for lifting, carrying and team handling.
Carmack AmendmentCarmack Amendment
United States law governing carrier liability for loss or damage to freight.
FAQ
Frequently asked questions
What is the proof of delivery exception template based on?+
It is built against Carmack Amendment. MAC is manual Handling Assessment Charts. The HSE colour banded tool for lifting, carrying and team handling. Carmack Amendment is carmack Amendment. United States law governing carrier liability for loss or damage to freight.
What sections does the proof of delivery exception contain?+
There are 4 sections: header, at the point of delivery, cause, outcome. Together they hold 42 fields, 31 of which are required.
How many proof of delivery exception records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the proof of delivery exception belong to?+
It is part of Outbound and Despatch, Claims and Carrier Performance. Loads leaving complete and documented, with exceptions recorded where they happened.
How is a proof of delivery exception scored?+
Scoring is clean delivery rate. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the proof of delivery exception template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the proof of delivery exception library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowLogistics — supply chain execution. Inbound, outbound, inventory, yard, claims, supplier lifecycle and customs.
Meet KnowLogistics→Sources
Sources
- MAC — Manual Handling Assessment Charts
- Carmack Amendment — Carmack Amendment