Summary
In short
- A customer specific requirement review is a review used in KnowQuality that reviews requirements a customer imposes beyond the standard specification, and whether the site can meet them. It is built against ISO 9001 cl.8.2 and forms part of the Statistical Process Control programme.
- Carried out at onboarding and on contract change. Completed by technical with commercial.
- The template holds 44 fields across 5 sections, with requirements identified repeating for each entry.
- Scoring is requirements met, where high is good.
- ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable.
- It connects to the rest of the library: links Customer register, Specifications.
What it is
What it is
What is a customer specific requirement review?
A customer specific requirement review is a review used in KnowQuality that reviews requirements a customer imposes beyond the standard specification, and whether the site can meet them. It is built against ISO 9001 cl.8.2 and forms part of the Statistical Process Control programme.
When is a customer specific requirement review completed?
A customer specific requirement review is completed at the review interval, and after any trigger event. Carried out at onboarding and on contract change.
When to use it
When to use it, and when not to
This review is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this review covers has occurred, or is about to
- The workspace is being set up, or the register needs an entry added or retired
- You are running the Statistical Process Control programme and this is one of its steps
- A linked record needs this one to exist: links customer register, specifications
Not for
- Manufacturing First Article Inspection, which inspects the first part or pack off a setup against every specified characteristic before the run continues.
- Statistical Process Control Chart Review, which reviews control charts for a characteristic to see whether the process is stable and capable, not merely in specification.
- Statistical Process Capability Study, which establishes whether a process can consistently hold the tolerance it is asked to hold.
- Anything outside KnowQuality, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 9001Quality management systems
The international standard for consistently meeting customer and regulatory requirements. Certifiable.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the customer specific requirement review template based on?+
It is built against ISO 9001 cl.8.2. ISO 9001 is quality management systems. The international standard for consistently meeting customer and regulatory requirements. Certifiable. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the customer specific requirement review contain?+
There are 5 sections: header, requirements identified, assessment, follow through, result. Together they hold 44 fields, 38 of which are required.
How many customer specific requirement review records should we have?+
This is a singleton. One record per workspace, set up once and maintained, rather than one per event. Other templates refer back to it.
Which programme does the customer specific requirement review belong to?+
It is part of Statistical Process Control, Customer and Carrier Onboarding. Processes judged in control before they are judged capable, with the gauge ruled out first.
How is a customer specific requirement review scored?+
Scoring is requirements met. High is good. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the customer specific requirement review template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the customer specific requirement review library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowQuality — quality and food safety. HACCP, nonconformance, traceability, laboratory and customer complaints.
Sources
Sources
- ISO 9001 — Quality management systems
- ISO — International Organization for Standardization