Summary
In short
- A maintenance request is a record used in KnowMaintain that asks maintenance to look at a problem or carry out a job. It is built against ISO 55001 cl.8.1 and forms part of the Planned Maintenance programme.
- Raised by anyone who spots something. Completed in under a minute with a photo and location.
- The template holds 31 fields across 4 sections.
- Scoring is priority band, where high is bad.
- ISO 55001 is asset management systems. The international standard for getting value from physical assets across their whole life. Underpins the maintenance templates.
- It connects to the rest of the library: links Asset; feeds Work Order.
What it is
What it is
What is a maintenance request?
A maintenance request is a record used in KnowMaintain that asks maintenance to look at a problem or carry out a job. It is built against ISO 55001 cl.8.1 and forms part of the Planned Maintenance programme.
When is a maintenance request completed?
A maintenance request is completed at the moment the event happens, rather than reconstructed afterwards. Raised by anyone who spots something.
When to use it
When to use it, and when not to
This record is one step in a larger programme. Using it for work that belongs to a neighbouring template produces records that are hard to report on later.
Use it for
- The event or activity this record covers has occurred, or is about to
- A new record is needed; each one gets its own ID in the form MREQ-2026-000
- You are running the Planned Maintenance programme and this is one of its steps
- A linked record needs this one to exist: links asset; feeds work order
Not for
- Work Order, which the main record for a planned maintenance job, covering what, where, who and when.
- Corrective Work Order, which covers a repair to fix something that has already failed or degraded.
- Emergency Work Order, which covers urgent work where equipment has stopped or become unsafe.
- Anything outside KnowMaintain, which belongs in the workspace that owns that process
Standards
What it is built against
ISO 55001Asset management systems
The international standard for getting value from physical assets across their whole life. Underpins the maintenance templates.
ISOInternational Organization for Standardization
A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
FAQ
Frequently asked questions
What is the maintenance request template based on?+
It is built against ISO 55001 cl.8.1. ISO 55001 is asset management systems. The international standard for getting value from physical assets across their whole life. Underpins the maintenance templates. ISO is international Organization for Standardization. A voluntary international standard. Widely adopted, often required by customers, and certifiable where a management system standard.
What sections does the maintenance request contain?+
There are 4 sections: header, the problem, priority, triage. Together they hold 31 fields, 20 of which are required.
How often is a maintenance request raised?+
A new record is raised at the moment the event happens, rather than reconstructed afterwards. Each one is given an ID in the form MREQ-2026-000, so it can be traced and referenced from other records.
Which programme does the maintenance request belong to?+
It is part of Planned Maintenance. Planned work completed on time, with backlog age visible rather than aggregated away.
How is a maintenance request scored?+
Scoring is priority band. High is bad. Scores exist to make the form tell you something, not to produce a percentage for its own sake.
Can the maintenance request template be changed?+
Yes. Every field, option, score and conditional rule is editable, and the links to other templates come with it. Most teams install it as it is, run it for a cycle, then adjust.
The agents
What the agents do with it
The form is the easy part. Keeping it current, routing it to the right owner and holding the evidence together is the work that actually slips.
Holds the maintenance request library against your registers, routes each record to its owner, and keeps the evidence trail together.
Coordinates the crew, rolls completion and exceptions into one view, and holds every write for your approval before it touches a record.
This template lives in KnowMaintain — asset maintenance. Work orders, planned maintenance, calibration, reliability and shutdowns.
Meet KnowMaintain→Sources
Sources
- ISO 55001 — Asset management systems
- ISO — International Organization for Standardization